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Marella Spirit Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
365 Reviews

Poor service by management staff

Marella Spirit Cruise Review by sharonsonny

4 people found this helpful
Trip Details
  • Sail Date: Nov 2017
  • Destination: the Mediterranean

Have been on a Thomson cruise before and it wasn't too bad ( a few years ago) however this time round definitely big changes noticed. The quality and choice of food has been reduced. Cabins haven't changed at all - very old and tired looking, not cleaned properly.

Good points:

1. Nice friendly waiter staff

2. Enjoyed the stop at Israel

3. Captain kept everyone updated re: weather at sea

4. Public toilets very clean

5. Getting on the ship and checking in was very quick and easy, as was the bus transfer from the airport

Bad points:

1. Ship is very old looking from the inside - cabins etc. However well maintained on the outside (they were painting the outside of the ship whilst we docked)

2. No fridge in lower deck cabins - which meant I had to store my medication in a relatives room on deck 9 who had a fridge

3. On being shown to our room, staff not helpful at all. The beds were twin, so we asked if the beds could be moved together to make a double (as per previous cruise) and they said yes thats fine, but we had to move the heavy beds and bedside lockers ourselves!!!

4. Mini bar not refilled every day. Actually after the second day they removed all the mini-bar drinks. We used one can of coke, and got harassed to sign the in-room tab (which we had all intention of signing) - but please leave a pen in the room if you want us to do this! No rooms had pens or paper. Credit card details were taken on arrival so its not like we were not going to pay for what we used.

5. Pool is disgusting. Not clean at all, very small. Pool on upper deck even worse, as was the 'whirlpool' - small plastic tub, max 4 people can fit.

6. Signage on ship. Clearly marked that there is a 'video arcade' on deck 8. So we (7 of us) all went to deck 8 to find it. After much walking around in corridors following signs, we couldn't find it. Bumped into the 'Cruise Director' on the same floor, so asked him to show us where it was. He said 'well if its there, it will be near the kids club'. So we went back, thinking we had missed it, but again couldn't find it, so went to deck 4 to check with reception as Cruise Director had disappeared. Reception seemed confused about the video arcade, so we pointed out the signage. Again they were confused. At this point we asked what the role of the Cruise Director was, and she said 'to know about entertainment'. Manager overheard us, so came to talk to us. She spent the first 5 mins explaining the history of the ship (which I didn't care about at that time) and then why people book with Thomson/TUI (again, I didn't care, I just wanted to know where the video arcade was and why the Cruise Director/reception didn't know). After much pressing, she admitted that the video arcade was closed down 2 years ago and they handout blocked off the signs on each lift entrance. How annoying! Also, shouldn't the cruise director had known this, since he is responsible for 'entertainment'?? He could have just shown us to the video arcade also, instead of having 7 adults walking around on deck 8, when the walls to the rooms are very thin and the passengers could be resting. She manager then proceeded to try to encourage us to book another cruise. Very, very annoying.

7. Wifi. In this day and age, the ships charge for wifi is so expensive and unreasonable. Something like £15 per hour and £24 for 24 hours.

8. Excursion desk not open regularly

9. Limited information about our overnight excursion to Israel, for example the hotel we will be staying at. Didn't know this info until we arrived at the hotel, and the excursion desk staff had no idea.

10. 'Cinema' shows same movies as the cabin TVs!

11. Stop off at Crete = pointless, all excursions booked up and limited things to see/do

sharonsonny's Full Rating Summary
Onboard Experience
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Cabin Review

Cabin Deck 1 876

As above

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