This was our third cruise on RCI. It was a rescheduled cruise from May 2018, due to my sister-in-law's illness. We were so excited to take a cruise over a holiday. Embarkation was challenging. A RCI employee directed us to a line to obtain our sea passes that turned out to be for disabled or those needing assistance. The counter clerk was very upset that we were in that line. We originally started in a regular line but were pulled from that line to the new line. We repeatedly told the counter agent that we went where we were told to go. We waited in line for quite awhile. She never waited on us even though she was not helping anyone else at the time. We eventually were recognized from another line clerk that took care of us getting our sea passes. Talk about feeling like that phrase "between a rock and a hard place"! Once on board, things were fine. Our room was as expected with a beautiful balcony view. Our room attendant and wait staff were wonderful! Our BIG complaint was that the food was average at best and lukewarm or cold. The only hot meal we remember was at Chops Grill - the food was fabulous!! We had breakfast at Johnny Rockets one morning. Pancakes and eggs were barely warm. We wondered if they had gone down to the main dining and carried them back from the buffet. Several of us ordered toast in several venues. It was basically warm bread with barely, and I mean barely a hint of toasting. We were also shocked at how bad the free coffee was. We finally decided to start buying Seattle's Best each morning. SO disappointing! Allure of the Seas is a big ship. Our cruise was a sell out. I'm sure we will sail with them again. However, I think we will select a more mid-size ship. We have sailed on Freedom of the Seas and had a fabulous experience.