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Ship is beautiful, cabins well maintained and serviced by friendly and efficient staff. Tours are very well organized and set so that you know what tours you are scheduled for before setting sail. Food is one of the most important attributes of a great cruise. Viking has failed to deliver in the main dining room, specialty restaurants and the buffet. Classic dishes were poorly made. Often got cold and pre-made dishes. Sparse attention payed to local cuisine. Wait and service staff spottily trained. Management tried hard to make up for these deficiencies, but only partly succeeded. No plan B for unexpected weather - related conditions that prevent porting. An extra day at sea is not the answer. There appeared to be an opportunity to port, but it was not taken. We have sailed with another line and when this has occurred, there was a plan B. There was a great pianist and a good trio on board as well as a very good series of lectures. The staged entertainment that we saw was ok.

Pluses and Minuses

Viking Star Cruise Review by Travel Hamster

1 person found this helpful
Trip Details
Ship is beautiful, cabins well maintained and serviced by friendly and efficient staff. Tours are very well organized and set so that you know what tours you are scheduled for before setting sail.

Food is one of the most important attributes of a great cruise. Viking has failed to deliver in the main dining room, specialty restaurants and the buffet. Classic dishes were poorly made. Often got cold and pre-made dishes. Sparse attention payed to local cuisine. Wait and service staff spottily trained. Management tried hard to make up for these deficiencies, but only partly succeeded.

No plan B for unexpected weather - related conditions that prevent porting. An extra day at sea is not the answer. There appeared to be an opportunity to port, but it was not taken. We have sailed with another line and when this has occurred, there was a plan B.

There was a great pianist and a good trio on board as well as a very good series of lectures. The staged entertainment that we saw was ok.
Viking Cruises, Community Team has responded
Dear Travel Hamster, Thank you for voicing your concerns, as we are appreciative of the opportunity to learn from our passengers’ experiences. While we regret to hear that you were dissatisfied with the culinary offerings aboard Viking Star, we are pleased to know that our crew attempted to correct those deficiencies for you and improve your overall dining experience. Furthermore, please be assured that our guests’ safety is Viking’s number one priority, which is why we trust our Captains and nautical teams’ decision to modify the itinerary or skip a port altogether in the face of inclement weather. However, we acknowledge your disappointment and wish to discuss additional details with you in an effort to better recognize your feedback. Travel Hamster, to further review your experience, we would like to connect you with a Customer Relations Agent. Kindly send us your information at TellUs@vikingcruises.com so that we can locate your booking and note your concerns. We hope to speak to you soon. Warm regards, Viking Cruises
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Travel Hamster’s Full Rating Summary
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Cabin Review

Cabin 5053
Well set up with a full bathroom with stall shower.

Port & Shore Excursion Reviews