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Crystal Serenity Review

5.0 / 5.0
Editor Rating
291 reviews
43 Awards

The only thing that is constant, is change.

Review for Crystal Serenity to Transatlantic
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10+ Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Oct 2017
Cabin: Deluxe Stateroom with Picture Window

WE love Crystal. However, when it takes 45 minutes to get served in no man's land for their dining by reservation anytime dining program, it makes me wonder what is going on with this company. Is profit driving a wedge into what was excellent service, fantastic food and beverage service at your fingertips?

Heaven help you if you make a reservation for 7:45 for the main dining room. You are in between seatings and depending on where you are seated, service is dismal. We felt that not only was service lacking, but their servers didn't seem dialed in, more interested in just getting you something, the attentiveness wasn't there and many crew seemed new. There also seems to be less crew/servers, the servers to guest ratio seems less and service suffers. Getting a drink at the pool after 5:15pm or so is almost impossible and so I walked back to the Tastes bar to get my own in my bathing suit and cover up, but still dripping wet. I'm sure they didn't like seeing me there but I don't like not being served and to make it easier on the crew, since there seemed to be so few of them, I though I'd just go get a drink myself.

Gone are the fresh berries. You have to know "who" ask for them at breakfast, and even then, they dole them out with a mere 5 berries at a time. No truffle honey, probably have to ask for that too. In general, the food just didn't seem to be what we fondly thought of as the Crystal difference.

Cabin Review

Deluxe Stateroom with Picture Window

We had an outstanding cabin stewardess, Natasa, she was hard working, never without a smile or a concern for us. Kudos to her.

Port Reviews


no shore excurions taken

San Juan

not a port of call

St. Barts

not a port of call

4 Helpful Votes

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