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WE love Crystal. However, when it takes 45 minutes to get served in no man's land for their dining by reservation anytime dining program, it makes me wonder what is going on with this company. Is profit driving a wedge into what was excellent service, fantastic food and beverage service at your fingertips? Heaven help you if you make a reservation for 7:45 for the main dining room. You are in between seatings and depending on where you are seated, service is dismal. We felt that not only was service lacking, but their servers didn't seem dialed in, more interested in just getting you something, the attentiveness wasn't there and many crew seemed new. There also seems to be less crew/servers, the servers to guest ratio seems less and service suffers. Getting a drink at the pool after 5:15pm or so is almost impossible and so I walked back to the Tastes bar to get my own in my bathing suit and cover up, but still dripping wet. I'm sure they didn't like seeing me there but I don't like not being served and to make it easier on the crew, since there seemed to be so few of them, I though I'd just go get a drink myself. Gone are the fresh berries. You have to know "who" ask for them at breakfast, and even then, they dole them out with a mere 5 berries at a time. No truffle honey, probably have to ask for that too. In general, the food just didn't seem to be what we fondly thought of as the Crystal difference. I think if you want the old Crystal experience you can still get it, you just have to ask and know "who" to ask when it comes to food and beverage service. . Having said all of this, yes of course we will still cruise Crystal, but there are changes and new guests may or may not notice. The lectures and guest speakers remain out of this world and I can't help but think I get to go back to college when I am onboard. Kudos to Crystal for having the best of the best in the world for cruise speakers. Both our embarkation and debarkation had issues and thank God we weren't in a hurry, otherwise we'd have missed our plane. Ft Lauderdale terminal was a nightmare for many for a variety of reasons. It was very inexcusable in many passengers opinions.

The only thing that is constant, is change.

Crystal Serenity Cruise Review by barbdog

4 people found this helpful
Trip Details
  • Sail Date: October 2017
  • Destination: Transatlantic
  • Cabin Type: Deluxe Stateroom with Picture Window
WE love Crystal. However, when it takes 45 minutes to get served in no man's land for their dining by reservation anytime dining program, it makes me wonder what is going on with this company. Is profit driving a wedge into what was excellent service, fantastic food and beverage service at your fingertips?

Heaven help you if you make a reservation for 7:45 for the main dining room. You are in between seatings and depending on where you are seated, service is dismal. We felt that not only was service lacking, but their servers didn't seem dialed in, more interested in just getting you something, the attentiveness wasn't there and many crew seemed new. There also seems to be less crew/servers, the servers to guest ratio seems less and service suffers. Getting a drink at the pool after 5:15pm or so is almost impossible and so I walked back to the Tastes bar to get my own in my bathing suit and cover up, but still dripping wet. I'm sure they didn't like seeing me there but I don't like not being served and to make it easier on the crew, since there seemed to be so few of them, I though I'd just go get a drink myself.

Gone are the fresh berries. You have to know "who" ask for them at breakfast, and even then, they dole them out with a mere 5 berries at a time. No truffle honey, probably have to ask for that too. In general, the food just didn't seem to be what we fondly thought of as the Crystal difference.

I think if you want the old Crystal experience you can still get it, you just have to ask and know "who" to ask when it comes to food and beverage service. . Having said all of this, yes of course we will still cruise Crystal, but there are changes and new guests may or may not notice.

The lectures and guest speakers remain out of this world and I can't help but think I get to go back to college when I am onboard. Kudos to Crystal for having the best of the best in the world for cruise speakers.

Both our embarkation and debarkation had issues and thank God we weren't in a hurry, otherwise we'd have missed our plane. Ft Lauderdale terminal was a nightmare for many for a variety of reasons. It was very inexcusable in many passengers opinions.
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Cabin Review

Deluxe Stateroom with Picture Window
Cabin C3
We had an outstanding cabin stewardess, Natasa, she was hard working, never without a smile or a concern for us. Kudos to her.
Promenade Deck Outside Cabins

Port & Shore Excursion Reviews