Norwegian Star needs and overhaul both physically and managerial. The ship definitely needs updating, it seems stuck in years past. With a few exceptions the staff seems to be going thru the motions of working on a cruise ship. It reminds me of 'ho hum another day at work, when do I get off.' The buffet on deck 12 also reminds me of going to the government handout in communities. Or maybe a buffet at Walmart. And I do not want to put down Walmart. The entertainment was mediocre at best. Whatever company they secured the cruise director they need to get a refund. I was on a transatlantic on the Getaway where the cruise director knows how to secure a good lineup of entertainment that has most of the ship engaged. Also whose policy is it that allows passengers to take a yapping dog on the ship and have the that pass as a service dog. My neighbor trains dogs for service animals, they go thru a lot of training both to the aide of the user and their behavior in crowded environments. This dog was neither. Norwegian needs to address their requirements for service animals.