1. Home
  2. Cruise Reviews
  3. Brilliance of the Seas
We cruise with RCCL a lot. This cruise was not quite up to the usual standard. The ship had quite a few minor cosmetic issues as well as some mechanical ones ... some of the touch screens didn't function as designed; hot water was not "quite" hot in the room, and varied in temperature during the shower; the tv was mounted in such a way that it had to be moved every time we wanted to open one of the cabinets; and the hallway to our cabin smelled of urine for most of the trip. The dining experiences in the specialty restaurants were good. SERVICE in the main dining room was excellent, but the atmosphere was "off". The lights were bright, there was much hustle and bustle and noise and rushing around ... NOT the "elegant dining experience" promised throughout the marketing materials. It felt very much like being in any casual dining restaurant in the states ... even on "formal" nights. That was sad. This being transatlantic, we were looking forward to what lectures and learning opportunities would be on board. We were hugely disappointed. The "destination lectures" were all about Spain ... after the fact ... and the speaker was less than professional. There was a doctor who did a couple of presentations on aging (a very popular topic!), but he was in a conference room that was over-filled, so we were not able to actually listen to him. There was an excellent speaker on thieving ... although his presentation needed a bit more organization. With a few really outstanding exceptions, the staff on this cruise just didn't seem to have their hearts in it. The shops were never re-ordered in two weeks, so once you had been through them, there was nothing new to see ... and things stayed in the same spots throughout the cruise so it didn't even generate any interest in wandering through to see new displays. The merchandise, for the most part, is just "ordinary dollar store" stuff ... and even then they didn't have some useful items ... We were especially disappointed that my husband's "Crown & Anchor Society" status was incorrect on his SeaPass ... which meant that none of the "perks" were available to him ... and no one could fix that. It also seemed that no one really knew what was going on. For example, I went to redeem one of my free drinks ... and was told by the bartender that what I wanted was not available on the program. I argued, he looked it up ... and gave me a drink. ;-) Another example; we pre-purchased a dining package, and found that there was a wine discount after we had been there two days. Sometimes they applied it, sometime they didn't ... and no one could explain why ... There was also not enough information about the ports ... admittedly, the port stops happened very early in the cruise, so there was not too much time, but the map/handout about the port did not offer any USEFUL information, if you were not shopping for jewelry. Which we were not. We will cruise RCCL again, and hope that this cruise was just an anomaly ...

Not as good as we are used to on RCCL

Brilliance of the Seas Cruise Review by DrSherrieND

Trip Details
We cruise with RCCL a lot. This cruise was not quite up to the usual standard. The ship had quite a few minor cosmetic issues as well as some mechanical ones ... some of the touch screens didn't function as designed; hot water was not "quite" hot in the room, and varied in temperature during the shower; the tv was mounted in such a way that it had to be moved every time we wanted to open one of the cabinets; and the hallway to our cabin smelled of urine for most of the trip.

The dining experiences in the specialty restaurants were good. SERVICE in the main dining room was excellent, but the atmosphere was "off". The lights were bright, there was much hustle and bustle and noise and rushing around ... NOT the "elegant dining experience" promised throughout the marketing materials. It felt very much like being in any casual dining restaurant in the states ... even on "formal" nights. That was sad.

This being transatlantic, we were looking forward to what lectures and learning opportunities would be on board. We were hugely disappointed. The "destination lectures" were all about Spain ... after the fact ... and the speaker was less than professional. There was a doctor who did a couple of presentations on aging (a very popular topic!), but he was in a conference room that was over-filled, so we were not able to actually listen to him. There was an excellent speaker on thieving ... although his presentation needed a bit more organization.

With a few really outstanding exceptions, the staff on this cruise just didn't seem to have their hearts in it. The shops were never re-ordered in two weeks, so once you had been through them, there was nothing new to see ... and things stayed in the same spots throughout the cruise so it didn't even generate any interest in wandering through to see new displays. The merchandise, for the most part, is just "ordinary dollar store" stuff ... and even then they didn't have some useful items ...

We were especially disappointed that my husband's "Crown & Anchor Society" status was incorrect on his SeaPass ... which meant that none of the "perks" were available to him ... and no one could fix that.

It also seemed that no one really knew what was going on. For example, I went to redeem one of my free drinks ... and was told by the bartender that what I wanted was not available on the program. I argued, he looked it up ... and gave me a drink. ;-) Another example; we pre-purchased a dining package, and found that there was a wine discount after we had been there two days. Sometimes they applied it, sometime they didn't ... and no one could explain why ...

There was also not enough information about the ports ... admittedly, the port stops happened very early in the cruise, so there was not too much time, but the map/handout about the port did not offer any USEFUL information, if you were not shopping for jewelry. Which we were not.

We will cruise RCCL again, and hope that this cruise was just an anomaly ...
DrSherrieND’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Royal Caribbean Brilliance of the Seas price drops
250,000+ people have entered their email

Cabin Review

Cabin 7138
About average, really. Just "tired". A strip of wallpaper off the wall. frayed curtains, really frayed bathrobes. TV mounted in such a way that it had to be moved in order to access a cabinet. Plenty of storage space, however.
  Brilliance of the Seas Deck Plans