The ship broke down after leaving Honolulu, had to be towed by tugs back to port. Stuck in Honolulu for three days. Missed 40% of ports of call on the San Diego to Papeete Cruise. Feelings of insecurity, uncertainty and disappointment. Oceania offered $500 shipboard credit on cruise in 2018/19 as compensation and that's all. No respect or empathy for passengers. Trying to benefit from passenger misfortune and their failure to provide a sea worthy ship. This is an example of anonymous corporate bean counters sabotaging the hard work and sincere efforts of the crew and staff to provide a high quality cruise experience. Many passengers were extremely angry and frustrated and will take legal action, write trip reviews and certainly not sail with Oceania again. The company emphasizes their committment to passanger satisfaction but when they have an opportunity to prove it we realize it's all just marketing lip service

Unfair compensation to passengers for ship breakdown

Regatta Cruise Review by Mauriceriordan

13 people found this helpful
Trip Details
  • Sail Date: November 2017
  • Destination: Around the World
  • Cabin Type: Penthouse Suite
The ship broke down after leaving Honolulu, had to be towed by tugs back to port. Stuck in Honolulu for three days. Missed 40% of ports of call on the San Diego to Papeete Cruise. Feelings of insecurity, uncertainty and disappointment. Oceania offered $500 shipboard credit on cruise in 2018/19 as compensation and that's all. No respect or empathy for passengers. Trying to benefit from passenger misfortune and their failure to provide a sea worthy ship. This is an example of anonymous corporate bean counters sabotaging the hard work and sincere efforts of the crew and staff to provide a high quality cruise experience. Many passengers were extremely angry and frustrated and will take legal action, write trip reviews and certainly not sail with Oceania again. The company emphasizes their committment to passanger satisfaction but when they have an opportunity to prove it we realize it's all just marketing lip service
Mauriceriordan’s Full Rating Summary
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