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Crystal Serenity Review

-- / 5.0
Editor Rating
292 reviews
43 Awards

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Review for Crystal Serenity to Transatlantic
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KCsailaway
10+ Cruises • Age 80s

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Additional details

Sail Date: Oct 2017
Cabin: Deluxe Stateroom with Verandah

We selected this cruise for its destination. We have sailed frequently on Crystal and other lines over the years and always thought highly of Crystal Cruises.

There were many problems on this trip. Embarkation was only the beginning.

The most serious was the flu-like illness that many, many passengers and crew suffered. While we accept that illness can always occur on a cruise, we were very disappointed not to see more proactive actions taken by Crystal to contain it. For example, never once did we see any sterilization of handrails, etc. Tables received cursory wipes but chairs, which people touched after coughing into their hands, were not wiped. People continued to come to dinner after being told by the medical staff that they had a virus. Despite all our efforts, it was impossible to avoid contacting the virus. This spoiled the cruise for us and many others.

Cabin Review

Deluxe Stateroom with Verandah

Crystal Serenity staterooms are smaller than those on comparable ships. They are in need of refreshing and, reportedly, the Serenity will be in dry dock next year. Hopefully this will be included. They cabin was very clean; the stewardess was exceptional.

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