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We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved. Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. The television system was almost insignificant because there were no channels, but the cable system lacked sophistication. We were informed that several of the tenders used to transport passengers ashore were not working, making the disembarkation very slow. Our Sailing destination were changed less than one month prior to sailing due to sailing issues. Only One of the two replacement stops was noteworthy. On our second day of sailing, the captain informed us that due to bad weather, we would stay in port for an extra day completely missing the next destination. On the following afternoon, the ship was put into code red based on health code rules. 9 passengers had contracted respiratory infections. All dining service changed. No longer could you salt your own food, or pour your own ketchup. The staff was now burden with taking on these extra tasks, causing much slower service. On our final day at sea, we approached one of the highlight stops of the cruise. As we sat outside the harbor, the captain informs us that the harbor has been closed due to an accident. We waited to be very disappointed, and set sail for home with no attempts to please the very upset passengers. We have contacted Regent Seven Seas and started the letter with their own mission statement. Based on the above, they failed over and over and over to provide 5 star service. They offered us $500.00 credit for another cruise. The amount offered is offensive so I would rather pass along the message DO NOT TAKE A REGENT SEVEN SEAS CRUISE THEY NO LONGER PROVIDE 5 STAR SERVICE

Very disappointing trip on a 5 star cruise

Seven Seas Mariner Cruise Review by jdanenberg

47 people found this helpful
Trip Details
We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved.

Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. The television system was almost insignificant because there were no channels, but the cable system lacked sophistication. We were informed that several of the tenders used to transport passengers ashore were not working, making the disembarkation very slow.

Our Sailing destination were changed less than one month prior to sailing due to sailing issues. Only One of the two replacement stops was noteworthy.

On our second day of sailing, the captain informed us that due to bad weather, we would stay in port for an extra day completely missing the next destination.

On the following afternoon, the ship was put into code red based on health code rules.

9 passengers had contracted respiratory infections. All dining service changed. No longer could you salt your own food, or pour your own ketchup. The staff was now burden with taking on these extra tasks, causing much slower service.

On our final day at sea, we approached one of the highlight stops of the cruise. As we sat outside the harbor, the captain informs us that the harbor has been closed due to an accident. We waited to be very disappointed, and set sail for home with no attempts to please the very upset passengers.

We have contacted Regent Seven Seas and started the letter with their own mission statement. Based on the above, they failed over and over and over to provide 5 star service. They offered us $500.00 credit for another cruise.

The amount offered is offensive so I would rather pass along the message

DO NOT TAKE A REGENT SEVEN SEAS CRUISE

THEY NO LONGER PROVIDE 5 STAR SERVICE
jdanenberg’s Full Rating Summary
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Cabin Review

Deluxe Suite
Cabin D
Size of room was okay, but the furnishings were very old.
Deck 10 Suite Cabins