We chose this cruise because of the itinerary. Ports were fantastic and weather was great. Smooth seas at their best. The ship is a different story. Dining room service was extremely slow. One night we waited over 1 1/2 hours before being served and the excuse was "The kitchen is backed up" Hard to believe at 5:30 PM--open seating. Two meals at the Pinnacle Grill were fantastic. The Cellar Master Package, Double was clearly worth the price. However, there was confusion concerning the number of meals that could have had clearer wording on the vouchers. The company made it right and credited the second meal. Cabin was filthy and the bathroom had mold, a cracked sink and a broken shower head. Cabin steward was personable but not very effective. Guest entertainers were extremely good but the ship's entertainers were terrible. All in all the cruise was worth the expense but the ship needs repair.

Mediocrity at its best

Zaandam Cruise Review by tloebl

16 people found this helpful
Trip Details
  • Sail Date: November 2017
  • Destination: South America
  • Cabin Type: Neptune Suite with Verandah
We chose this cruise because of the itinerary. Ports were fantastic and weather was great. Smooth seas at their best.

The ship is a different story. Dining room service was extremely slow. One night we waited over 1 1/2 hours before being served and the excuse was "The kitchen is backed up" Hard to believe at 5:30 PM--open seating.

Two meals at the Pinnacle Grill were fantastic. The Cellar Master Package, Double was clearly worth the price. However, there was confusion concerning the number of meals that could have had clearer wording on the vouchers. The company made it right and credited the second meal.

Cabin was filthy and the bathroom had mold, a cracked sink and a broken shower head. Cabin steward was personable but not very effective.

Guest entertainers were extremely good but the ship's entertainers were terrible.

All in all the cruise was worth the expense but the ship needs repair.
tloebl’s Full Rating Summary
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Cabin Review

Neptune Suite with Verandah
Cabin SA 6144
Filthy, mold in bath, cracked sink and broken shower-head.
Navigation Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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