Navigator of the Seas Review

Let down by customer services

Review for Transatlantic Cruise on Navigator of the Seas
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rapaki
2-5 Cruises • Age 50s

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Additional details

Sail Date: Nov 2017
Cabin: Interior Stateroom with Virtual Balcony

Crossing the Atlantic I can now say is ticked off my bucket list. The cruise, food and room attendant were excellent. The only let down was customer services department. Shortly after we set sail my personal wheelchair's front wheel packed it in (despite a preparatory service). It was sent to the ship's engineering department who after I inquired about the repairs was returned unfixed three days later with the comment they couldn't fix it (they obviously haven't seen the TV show Macgyver!). A slow learner, it took me four times to realise that the ship's loan wheelchair did not have any non-tip skids, including a tip over when getting ready to leave the Kennedy Space Centre bus on an RCL excursion (Houston we have a problem!).

No assistance was given by staff on disembarkation because I wasn't using an RCL chair? Yet if I had used on of their chairs, I would have been pushed off.

Fortunately the concierge at one of our Miami stopovers pursued the repair which enabled us to continue our round the world trip.

Cabin Review

Interior Stateroom with Virtual Balcony

Cabin VB

Very good

Port Reviews

New York (Manhattan)

Have been there before. As we were there overnight we took a taxi for our first visit to Central Park (on my bucket list).

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