Last minute booking complete with drinks package for a short trip to Tasmania. No problem with the ship except the smell of smoke in some areas such as the card room and library. The problems concerned the bad attitude of the dining room waiters. Especially the females. Some were rude and kept you waiting for ages before reluctantly acknowledging your existence. Then there was the consistently cold food. It became a game to see which one of us would be the first to get a hot meal. To be fair, there were some friendly staff in a couple of the bars. The managers of the dining rooms fell over themselves to assure you that things would improve and tell you that other people were praising the staff. Little changed for the better, especially breakfast on the last day when they made it obvious that we were not welcome because they had other things to do. And don't even think of eating in O Sheehan's.

The final straw was the imposition of gst charges without notice half way into the cruise. Australian customs came on board and had to have heavy talks with them about selling duty free whilst in port. They refused to issue refunds or gst advice. I have encountered these charges on any other cruise. They simply had no idea what they were doing. The financial controller refused to meet with anyone and anyone else with authority had others blocking your way to them.

We will never use Norwegian again.