Ovation of the Seas Review
Rating by category
Additional details
My father chose this cruise for our whole extended family to celebrate my maternal grandfather's 92nd birthday. Our party was 21 people.
Before I start going into all the inadequacies of this cruise, I have to give a shoutout to the good parts:
1. The Head Waiter Maximino Mondragon was super helpful in securing mutliple tables close to each other for our 21 people at the champagne brunch (extra charge). I went ahead the day before to confirm that we would be coming--it was held during an at-sea day, and Maximino confirmed our tables and promised me he would save us tables. On the actual day, when we showed up, Maximino was not immedaitely available, and his boss and all the other staff basically refused to seat us until ALL 21 of us were there--he was going to make us stand in the hallway to wait! Luckily, when I asked for Maximino, he came and fixed everything. But how we were treated by other staff was typical on the ship--I felt like we were in 1980s Communist China, where they had no clue what customer service was. We had gold card status, and we were herded around like cattle.
Cabin Review
Deluxe Ocean View Stateroom with Balcony
I am reviewing for my parents' room.
The design of the ship is terrible--the location of their cabin is at the aft. However, there are only 2 elevator banks/stairs (at the fore and midship sections). So, everytime my parents had to go anywhere, they had to traverse half the length of the ship. There was a concierge club which was exactly 2 flights about their cabin, and yes, they get to traverse half the ship to go up to flights, and traverse half the ship to get to the aft again!