I choose this cruise for my daughter's birthday and because we've never been to Cozumel. The ship is beautiful and that's probably the only positive thing to say. If you're looking for a party cruise this is most definitely not for you.
To begin with the food was horrible. Throughout the entire cruise there were maybe 2 items that I enjoyed and that was the small hibachi area on the last night and the tiramisu from Reflections. Our wait staff in Reflections were nice but very slow and not attentive at all. While we were waiting for our entrees some people were already ordering desert. Every cruise that we take we ALWAYS go to our reserved dining and we just couldn't do it on our last night. We couldn't handle how boring it was and seeing the same food options over and over. Absolutely disappointed with the food options on this ship. The burgers, chicken sandwiches, fried chicken completely disgusting. The windjammer closes at 9 and there are no other options to eat anything else other than from Park Cafe which had very limited items as well.
The entertainment was not that great either. The best show for us was the first one with the actual comedian. Normally cruises will have several options on the same night with a musical show and comedian show but in these 4 days they only had 1 comedian show and we were not happy with that at all. As for the musical shows again we would normally stay for all the shows on other ships but we had to walk out on one specific show that said that this band playede different genres and for us they played only 2 and this is not the music that we listen to. Overall very sad options. The music that the cruise played were all the same ones from every ship. Royal Caribbean needs to try to bring on different passengers from all era's not just one.
Housekeeping may have worked all day however we kept getting dirty towels every night with nasty looking stains. Just gross all together.
This cruise definitely catered to more older and conservative people which need to realize that the port out of Ft. Lauderdale will have diversity and I'm not sure where the majority of these people came from but it was very uncomfortable hearing all the comments and seeing the reactions when they came across people that didn't look like them it was just awful and in South Florida we have people from all over the world so for the sad and miserable people who cannot handle that, then they need to pick a cruise elsewhere.
Cozumel was very nice and affordable I would definitely go back.
Truly disappointed with the Serenade of the Seas and i would not recommend anyone that I know to book with this ship.