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We chose this cruise following some research and wished to see the Northern Lights from the ocean as opposed to land, would have been better to have viewed from the land again. The Magellan and CMV are best avoided until they can organise this type of cruise, and they are fortunate enough to have a great team of staff, awful management though. It seemed as though 30% of our time was spent in queues, embarkation was poor with the car park located a distance away opposite Tilbury railway station with a bus pick up service, then when e returned to join the queue a rather excessive delay with the ubiquitous photographer awaiting us. Located the cabin and eventually our luggage arrived, in two separate lots, cabin was very hot and chambermaid showed us how to turn down the heating, a card informed us of our table number and dining time. Disembarkation was a further exercise in the sport of queuing as the cards and machines were incompatible with the delays unacceptable and not user friendly for wheelchair users. Breakfast in our appointed restaurant closed at 9 am so a lie in meant joining hundreds in the Bistro, Raffles, no seating nor mugs available in this area. We landed at Ports where due to it being a Sunday all was closed, the Captain, changed mid cruise, decided to miss Trondheim as he was running late and there was a sea swell, so we proceeded to a small village after two days at sea, yet another closed village. We were on Holiday. The cruise director mentioned that Bergen had a lovely farmers market and a fish market, but couldn’t be bothered to find out if was actually going to be there or open! Have a visit to the Cathedral for £29 leaving for a 20 minute drive at 10:00 to find the Cathedral wasn’t open until 15:00 a phone call or a peek at the web site would have given this information. We paid extra for a window, this was then boarded up, for safety reasons! In spite of leaving Bergen early, following a delayed arrival, he missed the Pilot at 3 am resulting in a 8 hour delay, up at 6 am on this morning and no announcements about the delay until almost 9 am prior to an announcement and that we could now remain in our cabins until 15:00, in fairness lunch was provided. We would never consider this company again

What a poor quality trip

Magellan Cruise Review by Zigenare

11 people found this helpful
Trip Details
  • Sail Date: October 2017
  • Destination: Europe
We chose this cruise following some research and wished to see the Northern Lights from the ocean as opposed to land, would have been better to have viewed from the land again.

The Magellan and CMV are best avoided until they can organise this type of cruise, and they are fortunate enough to have a great team of staff, awful management though.

It seemed as though 30% of our time was spent in queues, embarkation was poor with the car park located a distance away opposite Tilbury railway station with a bus pick up service, then when e returned to join the queue a rather excessive delay with the ubiquitous photographer awaiting us. Located the cabin and eventually our luggage arrived, in two separate lots, cabin was very hot and chambermaid showed us how to turn down the heating, a card informed us of our table number and dining time.

Disembarkation was a further exercise in the sport of queuing as the cards and machines were incompatible with the delays unacceptable and not user friendly for wheelchair users.

Breakfast in our appointed restaurant closed at 9 am so a lie in meant joining hundreds in the Bistro, Raffles, no seating nor mugs available in this area.

We landed at Ports where due to it being a Sunday all was closed, the Captain, changed mid cruise, decided to miss Trondheim as he was running late and there was a sea swell, so we proceeded to a small village after two days at sea, yet another closed village.

We were on Holiday.

The cruise director mentioned that Bergen had a lovely farmers market and a fish market, but couldn’t be bothered to find out if was actually going to be there or open!

Have a visit to the Cathedral for £29 leaving for a 20 minute drive at 10:00 to find the Cathedral wasn’t open until 15:00 a phone call or a peek at the web site would have given this information.

We paid extra for a window, this was then boarded up, for safety reasons!

In spite of leaving Bergen early, following a delayed arrival, he missed the Pilot at 3 am resulting in a 8 hour delay, up at 6 am on this morning and no announcements about the delay until almost 9 am prior to an announcement and that we could now remain in our cabins until 15:00, in fairness lunch was provided.

We would never consider this company again
Zigenare’s Full Rating Summary
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Cabin Review

Cabin 4052
Tidy and small with a great chambermaid always cleaned with fresh towels as requested although they were quite small

Port & Shore Excursion Reviews