We chose this cruise because of its itinerary. We cruised from Bergen to Montreal. To start with, we had booked air through the Viking Air department, something we will never do again. We had assumed they would be more proactive on our behalf than it turned out they were prepared to be. Just days before departure we were facing Hurricane Irma, and they made no effort to fly us out early. We spent a precious 48+ hours begging to be allowed to fly out of Atlanta and drop our Miami-Atlanta segment before they finally decided that yes, they would allow us to do that. If we hadn't persevered, we would have missed connections, and missed the cruise. As it was, because they delayed so long, it took 20 hours to drive to Atlanta as many of the mandatory evacuation orders (including ours!) had already been issued, and all of South Florida were on the roads north.
The ship is gorgeous, and we found the food to be outstanding as well. But for me, a cruise is all about the EXPERIENCE and here they failed miserably. While there were a few outstanding staff, most were inept, and confusion abounded. Everyone was nice, but no one seemed to work as a team. In the dining rooms, we got wrong orders, we were asked repeatedly what the order WAS, and though we bought the premium wine package, we frequently had to wait a half hour at dinner before we got any wine. (if you stayed with the included wines it was much better--you got service immediately). One night my husband had to get up and speak to the maitre d' because it had been an hour between courses. We were constantly aggravated at dinner, which is NOT how you want to be!
We liked our cabin, the heated floors in the bathroom, and the availability of free laundry. And I must say our cabin steward, Ronel, was the BEST we have had in over 30+ cruises! But the cabin really lacked storage space--2 drawers and a little space in the nightstands. We asked for, and got, about 30 extra hangers and ended up hanging just about everything.
Response from VikingS, Community Team
Loved the bathroom with heated floors, and it was really spacious and well designed. Nice decor in room---NO storage space! I would delete the room fridge for more drawers--there are just 2 for your clothes. Nice coffee maker in room, though its little high for shorter people. The safe takes up valuable storage space-- I would rather have a drawer for clothes and put the safe elsewhere in the room. RONEL, our steward, was the best we have ever, ever had. We had a balcony but only used it once due to our itinerary and the weather. TV in room is large. Wifi ok.