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We are avid cruisers and have attained loyalty status in a couple of cruise lines. Seeing that MSC has a loyalty match program that would give us Black Card status, we decided to give them a try. Embarkation was smooth as it was past our designated time when we arrived. However, our luggage took until 5:30 pm to be delivered which caused us to rush to make our 6 pm first sitting for dinner. The muster drill before sailing was very disorganized. There was no announcement whatsoever about the alarms and the procedure until everyone was gathered at the muster stations. There was no one to scan our ship card at the entrance to the muster station and we had to find someone to do it. The ship itself is full of bling and yet very busy to the eye. Our balcony cabin was beautiful and the bathroom is the best designed in our experience, mainly due to the flexible doors in the shower enclosure. Our cabin steward Jovi was exceptional. Dining wise, while the food was good and there was a variety, the buffet was always very crowded with all tables taken. In the dining room for dinner, we were not given an option of how big a table we would like to sit at but were assigned to a table of 10 with no option to change. While we appreciated the opportunity to dine with interesting people, dinner always took a long time. Service, likewise, at the Eataly Steak House and the Galaxy Restaurant was very slow, and the decor is not upscale although the food was very good. We ate breakfast in the dining room a few times but it was always crowded and service was slow. Sometimes ordered items did not arrive until we had finished breakfast. They seem to run out of essential items like milk or cream often. The evening shows on the ship are exceptional and the theatre is huge with no columns to block your view of the stage. The cruise director's staff also do a good job of mingling with the passengers while waiting for the shows to start. We found that the biggest activity venue (the Black and White Lounge) was often used for kids club activities until 8 or 9 pm and quite often the published activities according to the ship's daily program were not held. This happened about 3 times in a one week cruise. If you hope to do any ballroom dancing, you are out of luck since all of the tile dance floors on the ship have a sticky finish to them (probably to minimize the danger of falling). Smoking was allowed in the casino and the smoke floated to the open lounge above. We did not find any useful information about the ports we were to visit, as the talks only consisted of pointing the way to Diamonds International and other ship approved merchants in port. Disembarkation was also disorganized. We did a self walk-off and were provided with printed instructions to walk off from Deck 7. However, when we arrived there, we were directed to Deck 6 instead, which wasted our time as we had to meet our shuttle for an early flight in Fort Lauderdale. All in all, although the ship is beautiful and the crew try hard to be hospitable, there are many kinks to be worked out. We did not book another cruise.

A beautiful ship but disorganized

MSC Divina Cruise Review by Teafor2

6 people found this helpful
Trip Details
  • Sail Date: October 2017
  • Destination: Caribbean
  • Cabin Type: Aurea Balcony Stateroom
We are avid cruisers and have attained loyalty status in a couple of cruise lines. Seeing that MSC has a loyalty match program that would give us Black Card status, we decided to give them a try. Embarkation was smooth as it was past our designated time when we arrived. However, our luggage took until 5:30 pm to be delivered which caused us to rush to make our 6 pm first sitting for dinner.

The muster drill before sailing was very disorganized. There was no announcement whatsoever about the alarms and the procedure until everyone was gathered at the muster stations. There was no one to scan our ship card at the entrance to the muster station and we had to find someone to do it.

The ship itself is full of bling and yet very busy to the eye. Our balcony cabin was beautiful and the bathroom is the best designed in our experience, mainly due to the flexible doors in the shower enclosure. Our cabin steward Jovi was exceptional.

Dining wise, while the food was good and there was a variety, the buffet was always very crowded with all tables taken. In the dining room for dinner, we were not given an option of how big a table we would like to sit at but were assigned to a table of 10 with no option to change. While we appreciated the opportunity to dine with interesting people, dinner always took a long time. Service, likewise, at the Eataly Steak House and the Galaxy Restaurant was very slow, and the decor is not upscale although the food was very good. We ate breakfast in the dining room a few times but it was always crowded and service was slow. Sometimes ordered items did not arrive until we had finished breakfast. They seem to run out of essential items like milk or cream often.

The evening shows on the ship are exceptional and the theatre is huge with no columns to block your view of the stage. The cruise director's staff also do a good job of mingling with the passengers while waiting for the shows to start. We found that the biggest activity venue (the Black and White Lounge) was often used for kids club activities until 8 or 9 pm and quite often the published activities according to the ship's daily program were not held. This happened about 3 times in a one week cruise. If you hope to do any ballroom dancing, you are out of luck since all of the tile dance floors on the ship have a sticky finish to them (probably to minimize the danger of falling). Smoking was allowed in the casino and the smoke floated to the open lounge above.

We did not find any useful information about the ports we were to visit, as the talks only consisted of pointing the way to Diamonds International and other ship approved merchants in port.

Disembarkation was also disorganized. We did a self walk-off and were provided with printed instructions to walk off from Deck 7. However, when we arrived there, we were directed to Deck 6 instead, which wasted our time as we had to meet our shuttle for an early flight in Fort Lauderdale.

All in all, although the ship is beautiful and the crew try hard to be hospitable, there are many kinks to be worked out. We did not book another cruise.
Teafor2’s Full Rating Summary
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Cabin Review

Aurea Balcony Stateroom
Cabin B3 12010
Beautiful cabin with two large mirrors, a small sofa and very well designed bathroom.
Cupido Deck Inside Cabins, Balcony Cabins

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