We took this cruise because of 2 nights in New York City. Although never having sailed with Regent, we were pleasantly surprised. Excellent service by all staff. The ship was not full so staff had more time to visit with passengers. The captain, Serena Melani, was frequently out and about visiting with passengers. Senior restaurant staff were often seen cleaning tables.
I was very impressed to see this. Capt. Serena was even at the gangway, saying farewell to passengers during disembarkation. Two staff members stood out. Reynaldo in Compass Rose, took special care of my wife’s dietary needs. He even had menus sent to our cabin ahead of time. Gayatri, our butler, is new to working on a cruiseship but learns fast and tries hard. Her sweet nature overcame any inexperience. Nothing was too much trouble for her.
Tours are included. The only thing spoiling them were quite a few days of rain.
Response from JanayF, Regent Seven Seas Cruises