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We took this cruise because of 2 nights in New York City. Although never having sailed with Regent, we were pleasantly surprised. Excellent service by all staff. The ship was not full so staff had more time to visit with passengers. The captain, Serena Melani, was frequently out and about visiting with passengers. Senior restaurant staff were often seen cleaning tables. I was very impressed to see this. Capt. Serena was even at the gangway, saying farewell to passengers during disembarkation. Two staff members stood out. Reynaldo in Compass Rose, took special care of my wife’s dietary needs. He even had menus sent to our cabin ahead of time. Gayatri, our butler, is new to working on a cruiseship but learns fast and tries hard. Her sweet nature overcame any inexperience. Nothing was too much trouble for her. Tours are included. The only thing spoiling them were quite a few days of rain. Still we got what we wanted through this cruise.

Far from worn out

Seven Seas Mariner Cruise Review by teachermandoug

2 people found this helpful
Trip Details
We took this cruise because of 2 nights in New York City. Although never having sailed with Regent, we were pleasantly surprised. Excellent service by all staff. The ship was not full so staff had more time to visit with passengers. The captain, Serena Melani, was frequently out and about visiting with passengers. Senior restaurant staff were often seen cleaning tables.

I was very impressed to see this. Capt. Serena was even at the gangway, saying farewell to passengers during disembarkation. Two staff members stood out. Reynaldo in Compass Rose, took special care of my wife’s dietary needs. He even had menus sent to our cabin ahead of time. Gayatri, our butler, is new to working on a cruiseship but learns fast and tries hard. Her sweet nature overcame any inexperience. Nothing was too much trouble for her.

Tours are included. The only thing spoiling them were quite a few days of rain.

Still we got what we wanted through this cruise.
Regent Seven Seas Cruises, Regent Seven Seas Cruises has responded
Hello teachermandoug and thank you for your feedback regarding your recent cruise aboard Seven Seas Mariner. We are excited to know that your first cruise with us was such an enjoyable experience. We appreciate hearing about the service you received from our crew members onboard and will be sure to share your thoughts with our onboard team. Hope to see you soon!
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
teachermandoug’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience

Cabin Review

Penthouse Suite
Cabin B 920
Yes, the carpet needs changing but it was clean. The separate living area very useful when one needs to sleep but spouse does not. Little marks on woodwork but that did not spoil the experience.
Deck 10 Suite Cabins