We have been on 13 cruises on various cruise lines, and we received the BEST customer service of all of them on POA! They anticipated our every need and exceeded our expectations. The crew were extremely friendly and kind and went above and beyond to make our cruise a wonderful experience! Our concierge, Thomas arranged everything perfectly for us and always made us feel like VIPS. He anticipated our needs ahead of time, and we looked forward to seeing him. Our butler, Susana was such a professional and she always made sure we were well taken care of. Our cabin steward, Conrad always had a warm smile and friendly conversation for us and our room was impeccable. The only thing we were disappointed with was the food in the main dining rooms. We felt it was just mediocre at best. We ate 4 nights at specialty dining and enjoyed all of those meals. We enjoyed the comedian and magic show. We loved the pool on the back deck. Great embarkation and disembarkation. This is the 2nd time for us on this cruise, so we've done several excursions. We've done the Doors Off helicopter ride and zip lining in Hilo, gone tubing in Kauai, snorkeling and snuba at Molikini Crater on Maui, of these excursions were amazing. We stayed at the Marriott the night before the cruise (this was included in our cruise) and had a beautiful room and pleasant experience there. Highly recommend this cruise as a wonderful way to relax, have fun and experience the beautiful Hawaiian Islands!
Owners Suite...who can complain! Spacious, beautiful and loved having our own hot tub on the balcony. 3 bottles of wine and 1 champagne were included with the room. Restocked sodas and bottled water in the room also. Canapés delivered every afternoon. Fresh fruit, cookies, cheese & crackers. You could even request your favorite snacks. Coffee/tea maker in room. Choice of pillows. Free pressing service for formal night. Cocktails with captain and crew one evening. Private viewing location of Napali Coast. Overall, amazing room and service! Always get the best room possible, it will change your whole experience. Having extra space, a beautiful view and top notch service makes for an outstanding cruise!