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We choose this cruise because we wanted to experience one of the big ships and it fitted right into our daughters autumn-break. We are very regular cruisers and mostly we sail on Celebrity. Have done 3 cruises with RC before and once a Disney-cruise. Because of our Elite-Plus status with Celebrity we automaticaly were Diamond at RC. Before our cruise started I had some questions. I tried to ask them by email, because of time difference between US and Europe, where we live, but never had answers to them. I sent them well ahead of our cruise.....On one email I had answer while we were onboard..... I contacted them by phone as well and was satisfied with my answer and how I was helped, but after we checkt-in at the ship, it seemed they gave me complete the wrong answer..... Check-in was a breeze. We were at the pier at 11.30 am and could walk straight into the ship. Were on board at 12. We were advised not to go to Windjammer for lunch so we choose The Central Park Cafe for lunch. Not crowded, had a nice table outside. Nice lunch. Our cabin was ready at 1 pm. We had a junior-suite, midship. The only plus of this suite is the size. It is a little bit bigger than a normal cabin. With a lot of storage space. The only other benefit is that you can have in their suite-restaurant, Coastal Kitchen. Cabin was nice but not great. Clean, except for the shower-curtain that was in the bathtub. That was really dirty. No separate shower. We had several issues with the toilet flushing system. Balcony not really clean. Very friendly cabin-steward who made nice towel animals for our daughter (10) Before sailing I booked the beverage package including ZOOM- internet, the ultimate speciality Dining package as well as unlimited photo package and Character Breakfast. I also pre-reserved some shows. Their cruise-planner on their website is really great and I loved the in-cabin system where you could see your calender and make and change reservations. I also pre-booked a private flow-rider lesson for our daughter but this was cancelled on the ship because they needed 4 persons for that lesson minimum...... We liked the separate boardwalks with their own themes. We liked the parades, the shows...Even when their was a serious storm outside they did the kids-show in the aqua-theater as well as the ice-show. I did not expect this. Shops are limited for a shop as big as this. I was looking for a book to read that I could buy in a shop or a magazine, never found it. Lots of sales from Michael Kors bags, Kipling, Guess etc. Announcement of the activities and entertainment were too much...it annoyed me. Almost no daily updates from the captain about weather and route, depth etc. On Celebrity this was a daily item. Our daughter did not go to the kids-club. So no comment on that. There is a lot of other activities. The first sea day we were up early because of our jet-lag and found us self a nice chai at one of the pools. Our daugher is too old for all the kiddie-pool things so we decide to sit near the pool on the other side. Nobody warned us that this pool was for the activiteies. Scuba-diving, pool-volly-ball, aerobics. My daughter had to get out all the time. If you are looking for less activities you have to be at the 2 forward pools. We were on the Ultimate speciality package so we had dinner in a speciality restaurant every evening, as well as lunch on sea-days. Mostly we we were at Chops'Grill and Giovanni's table. Food was great, service was great. Nothing was too much. Steaks were cooked perfectly to order! For our daughter there was a USD 10 charge extra for the speciality restaurants. We had dinner at Samba Grill as well but did not like it. The waiting staff was great and very friendly. But you had view of their solarium where people were sitting in Jacuzzi's etc....Not the view I liked while having dinner. As well their starter is buffet-style. I do not like it personally. Main course they came by the table whit meats on a pin. You can have it if you like, if you do not like it they take it back. First round was sausages and chicken. Our chicken had still raw parts in it, Did not eat it. Steak was nice. Their sauces that came with the meats were tasteless. We thanked for desserts. We also had dinner at Coastal Kitchen their suite restaurant. We did not know e needed reservations for tis but they managed to get us a table. Service was great, food superb!! Views were to die for! We wished we had know sooner that this was so great, we booked a suite a catergory more high so we could have lunch and breakfast here as well... We mostly had breakfast at the Main Dining Room. This was a la carte but they also had buffet. One morning, our daughter ordered buttermilk pancakes and she asked for some whipped cream on the side. The answer from a one stripe lady officer was " you can take it from the buffet" How rude!! Most crew showed their tattoo's etc....Strange haircuts...We have never seen this on Celebrity or Disney! Overall staff, with some exceptions did not care....Not at all....Sometimes they were even rude and did show signs of tiredness... Ports were nice but not great...We choose this cruise for the ship. Cozumel, falmouth and Labadee...We have been on Labadee many time and see improvements all the time we come here. Did only do a walk around the island this time. It was nice to be on a big ship for once but we will not do it again. Too big, too un-personnel, to un-professional. Even at Guest Relations the lady kept typing in her computer while she was 'talking' to me......She did not look at me once..... No rewarding for being Diamond member, although some staff noticed and 'thanked us for being loyal'. Thats it. No complimentary laundry, no complimentary internet. Nothing. We did not use their Diamond lounge. We had a 10 am flight from Miami to Atlanta with connection to Amsterdam, Europe. We bumped into the Hotel Manager and while we talked with him, we asked him if we could get the flight on-time. He said; NEVER.......We had breakkie at 5.30 in Windjammer (already packed at this time) By the way, no speciality coffee this morning, coffee shop was closed.....Were in line for express walk-off at 6.15 and were in the taxi at 6.30 am. Because it was a Sunday, it was quiet on the roads, Even with a road closure because of an accident we were at Miami Airport at 7.15 am. More than 2 1/2 hours before our flight..... We might do the opening sailing on Symphony next year. We have a reservation. But only in a suite to avoid all the extra costs.......

Not good, not bad

Allure of the Seas Cruise Review by astrid2409

Trip Details
We choose this cruise because we wanted to experience one of the big ships and it fitted right into our daughters autumn-break. We are very regular cruisers and mostly we sail on Celebrity. Have done 3 cruises with RC before and once a Disney-cruise. Because of our Elite-Plus status with Celebrity we automaticaly were Diamond at RC.

Before our cruise started I had some questions. I tried to ask them by email, because of time difference between US and Europe, where we live, but never had answers to them. I sent them well ahead of our cruise.....On one email I had answer while we were onboard.....

I contacted them by phone as well and was satisfied with my answer and how I was helped, but after we checkt-in at the ship, it seemed they gave me complete the wrong answer.....

Check-in was a breeze. We were at the pier at 11.30 am and could walk straight into the ship. Were on board at 12. We were advised not to go to Windjammer for lunch so we choose The Central Park Cafe for lunch. Not crowded, had a nice table outside. Nice lunch.

Our cabin was ready at 1 pm. We had a junior-suite, midship. The only plus of this suite is the size. It is a little bit bigger than a normal cabin. With a lot of storage space. The only other benefit is that you can have in their suite-restaurant, Coastal Kitchen. Cabin was nice but not great. Clean, except for the shower-curtain that was in the bathtub. That was really dirty. No separate shower. We had several issues with the toilet flushing system. Balcony not really clean. Very friendly cabin-steward who made nice towel animals for our daughter (10)

Before sailing I booked the beverage package including ZOOM- internet, the ultimate speciality Dining package as well as unlimited photo package and Character Breakfast. I also pre-reserved some shows. Their cruise-planner on their website is really great and I loved the in-cabin system where you could see your calender and make and change reservations. I also pre-booked a private flow-rider lesson for our daughter but this was cancelled on the ship because they needed 4 persons for that lesson minimum......

We liked the separate boardwalks with their own themes. We liked the parades, the shows...Even when their was a serious storm outside they did the kids-show in the aqua-theater as well as the ice-show. I did not expect this. Shops are limited for a shop as big as this. I was looking for a book to read that I could buy in a shop or a magazine, never found it. Lots of sales from Michael Kors bags, Kipling, Guess etc.

Announcement of the activities and entertainment were too much...it annoyed me.

Almost no daily updates from the captain about weather and route, depth etc.

On Celebrity this was a daily item.

Our daughter did not go to the kids-club. So no comment on that. There is a lot of other activities. The first sea day we were up early because of our jet-lag and found us self a nice chai at one of the pools. Our daugher is too old for all the kiddie-pool things so we decide to sit near the pool on the other side. Nobody warned us that this pool was for the activiteies. Scuba-diving, pool-volly-ball, aerobics. My daughter had to get out all the time. If you are looking for less activities you have to be at the 2 forward pools.

We were on the Ultimate speciality package so we had dinner in a speciality restaurant every evening, as well as lunch on sea-days. Mostly we we were at Chops'Grill and Giovanni's table. Food was great, service was great. Nothing was too much. Steaks were cooked perfectly to order! For our daughter there was a USD 10 charge extra for the speciality restaurants. We had dinner at Samba Grill as well but did not like it. The waiting staff was great and very friendly. But you had view of their solarium where people were sitting in Jacuzzi's etc....Not the view I liked while having dinner. As well their starter is buffet-style. I do not like it personally. Main course they came by the table whit meats on a pin. You can have it if you like, if you do not like it they take it back. First round was sausages and chicken. Our chicken had still raw parts in it, Did not eat it. Steak was nice. Their sauces that came with the meats were tasteless. We thanked for desserts.

We also had dinner at Coastal Kitchen their suite restaurant. We did not know e needed reservations for tis but they managed to get us a table. Service was great, food superb!!

Views were to die for! We wished we had know sooner that this was so great, we booked a suite a catergory more high so we could have lunch and breakfast here as well...

We mostly had breakfast at the Main Dining Room. This was a la carte but they also had buffet. One morning, our daughter ordered buttermilk pancakes and she asked for some whipped cream on the side. The answer from a one stripe lady officer was " you can take it from the buffet" How rude!!

Most crew showed their tattoo's etc....Strange haircuts...We have never seen this on Celebrity or Disney! Overall staff, with some exceptions did not care....Not at all....Sometimes they were even rude and did show signs of tiredness...

Ports were nice but not great...We choose this cruise for the ship.

Cozumel, falmouth and Labadee...We have been on Labadee many time and see improvements all the time we come here. Did only do a walk around the island this time.

It was nice to be on a big ship for once but we will not do it again. Too big, too un-personnel, to un-professional.

Even at Guest Relations the lady kept typing in her computer while she was 'talking' to me......She did not look at me once.....

No rewarding for being Diamond member, although some staff noticed and 'thanked us for being loyal'. Thats it. No complimentary laundry, no complimentary internet. Nothing.

We did not use their Diamond lounge.

We had a 10 am flight from Miami to Atlanta with connection to Amsterdam, Europe. We bumped into the Hotel Manager and while we talked with him, we asked him if we could get the flight on-time. He said; NEVER.......We had breakkie at 5.30 in Windjammer (already packed at this time) By the way, no speciality coffee this morning, coffee shop was closed.....Were in line for express walk-off at 6.15 and were in the taxi at 6.30 am. Because it was a Sunday, it was quiet on the roads, Even with a road closure because of an accident we were at Miami Airport at 7.15 am. More than 2 1/2 hours before our flight.....


We might do the opening sailing on Symphony next year. We have a reservation. But only in a suite to avoid all the extra costs.......
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