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We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite 1005 on the first cruise down to Silver Suite 932 for the second cruise. We had no issues at all with Suite 1005 which was on the same deck as the pool. We did have issues with restaurants and the standard of the food, wines etc for both cruises Entirely different matter when we transferred to Suite 932 • the balcony sliding door was off its track and they had to send maintenance to fix that • the air-conditioning was not working and they have to send a technician to reset everything from their control room • the cabin door wouldn't close properly so they sent somebody to fix that and then had to re-glue part of the vinyl cladding covering the door • the bath started gurgling and appeared to be backing up on itself and they had to send engineers to fix that The main ongoing issue was the extreme noise of metal banging on metal & chaise lounges being dragged across the decking. Suite 932 is directly below the pool bar and galley area which appears to have a dumb waiter that runs right beside this suite. The Guest relations manager was advised of this and apparently had engineers above us and people listening on two way radios in our suite to try and solve the problem. We advised her further on numerous occasions that the situation was still not resolved to our satisfaction. The noise started at roughly 7 AM in the morning and didn't stop at anything up to 11 o'clock at night. You could not have an afternoon rest or asleep and we had to use earplugs to try and dampen the noise Nothing that was done on the cruise appeared to alleviate the problem at all. You could also tell which one was our particular suite when docked as it was the only suite visible from shore that had a whole stack of black insulation foam taped around the pipes leading from the verandah balcony into the ceiling above our room. Our recommendation is to never, never, never book Silver Suite 932 and be very careful of any other Suite that is directly under the pool and bar area. Australia Silversea was asked to contact me upon our return and contact details were given to them of this. I waited three or four days after arriving back in Australia and when i received no response I rang them and was advised they would get back to me the next day after they spoke with the manager. Not having heard anything after a month I contacted Silversea Australia again and was told the general manager had been away on business and they were unable to make any decisions until her return. I was then told their idea of restitution was a credit on our next cruise. This was supposed to be a representation of 10% credit on the costs of the one leg of our cruise in Suite 932. All Silversea was really doing was issuing a 10% credit representing what was basically a Venetian loyalty discount on our next cruise If we decide not go on another Silversea cruise, we have not been given any compensation for this past cruise where all the problems were. I felt like we are being held to ransom and requested a refund but they said this was not their policy and will not do it. We could not use the Silver Suite as a Silver Suite and we did not use the veranda or enjoy the Silver Suite facilities at all because of the noise. We would really prefer to receive compensation by way of a fair and equitable refund so that we at least feel as though the issues that we had with this cruise have been addressed. We were not seeking a credit off a potential future cruise but redress for what has happened to us already. The credit note has to be used by October 2018 and I believe it should be open-ended at the very least. It appears that the attitude of Silversea is that the moment something goes wrong, they do not want to know about it at all. As has already been posted on the Internet by many others regarding the Silver Muse and its facilities, we experienced all the same disjointed restaurant bookings as others. In the main, we were unable to easily dine with other people that we met unless we were lucky enough to have the same restaurant bookings for that evening and even that created one or two hassles. The mishmash of having restaurants with their own dress standards meant further confusion when looking to change/make restaurant reservations with new friends. We had booked a number of the specialty restaurants with multiple visits planned over our back-to-back cruises. After trying them all the first time we cancelled all further bookings as it was very hard to justify the increased expense when the menu doesn’t change and the food standard was below par. A lot of the restaurants appeared to have premade a number of their dishes and food was very rarely ever served to the table in anything other than warm at the best. We even tried to have a meal redone but it still came out barely warm. We didn’t try again. Overall we were very disappointed with the quality of food on the cruise and the “supposedly quality” wines that were served ranged online at retail prices between 15-$20 AUD-hardly quality! We finished up dining a lot at the grill because we weren’t happy with the quality of the other restaurants but even their chips were precooked & put onto trays and when ordered they were re-cooked again. They were only thin fries with the result that they were dried out and invariably were served warm at the best by the time they got to our table. Apparently they do not have heat lamps at the grill kitchen as it was designed to be self cooking on the hot rocks. There are also no heat lamps to warm diners on some of those colder nights. A few staff were very good and it was a pleasure to be looked after by them but I feel that the overall standard was below what you would expect for a supposedly “six star” cruise experience. I could go on but we were very disappointed with the overall experience. We have already booked cruises for the next two years but they will not be with Silversea and after this poor experience I doubt that we will ever sail with them again.

Very disappointing cruise

Silver Muse Cruise Review by gvpaus

4 people found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Mediterranean
  • Cabin Type: Silver Suite 1
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper.

We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite 1005 on the first cruise down to Silver Suite 932 for the second cruise.

We had no issues at all with Suite 1005 which was on the same deck as the pool. We did have issues with restaurants and the standard of the food, wines etc for both cruises

Entirely different matter when we transferred to Suite 932

• the balcony sliding door was off its track and they had to send maintenance to fix that

• the air-conditioning was not working and they have to send a technician to reset everything from their control room

• the cabin door wouldn't close properly so they sent somebody to fix that and then had to re-glue part of the vinyl cladding covering the door

• the bath started gurgling and appeared to be backing up on itself and they had to send engineers to fix that

The main ongoing issue was the extreme noise of metal banging on metal & chaise lounges being dragged across the decking. Suite 932 is directly below the pool bar and galley area which appears to have a dumb waiter that runs right beside this suite. The Guest relations manager was advised of this and apparently had engineers above us and people listening on two way radios in our suite to try and solve the problem. We advised her further on numerous occasions that the situation was still not resolved to our satisfaction. The noise started at roughly 7 AM in the morning and didn't stop at anything up to 11 o'clock at night. You could not have an afternoon rest or asleep and we had to use earplugs to try and dampen the noise

Nothing that was done on the cruise appeared to alleviate the problem at all. You could also tell which one was our particular suite when docked as it was the only suite visible from shore that had a whole stack of black insulation foam taped around the pipes leading from the verandah balcony into the ceiling above our room.

Our recommendation is to never, never, never book Silver Suite 932 and be very careful of any other Suite that is directly under the pool and bar area.

Australia Silversea was asked to contact me upon our return and contact details were given to them of this. I waited three or four days after arriving back in Australia and when i received no response I rang them and was advised they would get back to me the next day after they spoke with the manager.

Not having heard anything after a month I contacted Silversea Australia again and was told the general manager had been away on business and they were unable to make any decisions until her return. I was then told their idea of restitution was a credit on our next cruise. This was supposed to be a representation of 10% credit on the costs of the one leg of our cruise in Suite 932. All Silversea was really doing was issuing a 10% credit representing what was basically a Venetian loyalty discount on our next cruise

If we decide not go on another Silversea cruise, we have not been given any compensation for this past cruise where all the problems were.

I felt like we are being held to ransom and requested a refund but they said this was not their policy and will not do it. We could not use the Silver Suite as a Silver Suite and we did not use the veranda or enjoy the Silver Suite facilities at all because of the noise.

We would really prefer to receive compensation by way of a fair and equitable refund so that we at least feel as though the issues that we had with this cruise have been addressed. We were not seeking a credit off a potential future cruise but redress for what has happened to us already. The credit note has to be used by October 2018 and I believe it should be open-ended at the very least.

It appears that the attitude of Silversea is that the moment something goes wrong, they do not want to know about it at all.

As has already been posted on the Internet by many others regarding the Silver Muse and its facilities, we experienced all the same disjointed restaurant bookings as others.

In the main, we were unable to easily dine with other people that we met unless we were lucky enough to have the same restaurant bookings for that evening and even that created one or two hassles. The mishmash of having restaurants with their own dress standards meant further confusion when looking to change/make restaurant reservations with new friends.

We had booked a number of the specialty restaurants with multiple visits planned over our back-to-back cruises. After trying them all the first time we cancelled all further bookings as it was very hard to justify the increased expense when the menu doesn’t change and the food standard was below par. A lot of the restaurants appeared to have premade a number of their dishes and food was very rarely ever served to the table in anything other than warm at the best. We even tried to have a meal redone but it still came out barely warm. We didn’t try again.

Overall we were very disappointed with the quality of food on the cruise and the “supposedly quality” wines that were served ranged online at retail prices between 15-$20 AUD-hardly quality!

We finished up dining a lot at the grill because we weren’t happy with the quality of the other restaurants but even their chips were precooked & put onto trays and when ordered they were re-cooked again. They were only thin fries with the result that they were dried out and invariably were served warm at the best by the time they got to our table. Apparently they do not have heat lamps at the grill kitchen as it was designed to be self cooking on the hot rocks. There are also no heat lamps to warm diners on some of those colder nights.

A few staff were very good and it was a pleasure to be looked after by them but I feel that the overall standard was below what you would expect for a supposedly “six star” cruise experience.

I could go on but we were very disappointed with the overall experience.

We have already booked cruises for the next two years but they will not be with Silversea and after this poor experience I doubt that we will ever sail with them again.
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