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Noordam Review

3.5 / 5.0
Editor Rating
788 reviews
31 Awards

Worst Cruise Ever - Dirty, Terrible Service, Illness from lack of cleaning etc.

Review for Noordam to Alaska
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CruisingK8
2-5 Cruises • Age 40s

Rating by category

Cabin
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Dining
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Fitness & Recreation

Additional details

Sail Date: Jul 2017
Cabin: Deluxe Ocean-View Verandah Stateroom

We chose this cruise as a way to get back from Alaska to Vancouver. We were hoping for a smaller, less crowded, low-key cruise. What we got was a filthy ship, illness everywhere, change in itinerary, the worst customer service I've every experienced, really lame entertainment - I mean the worst!, and did I mention how dirty everything was?

The good - our room was great. We had a verandah suite with a balcony. The Piano Bar and the BB King Blues Club was a blast. Our room stewards were amazing and we left them a very large tip.

And now for the bad. I feel terrible writing all of this and hate to be a person who complains, but I'm hoping to warn people before they choose this cruise line or maybe catch the attention of HAL to make some changes (I did fill out their customer service survey, but didn't get a response). Be warned - this is not a young persons cruise. We are late 30's early 40's and I would not recommend this cruise to anyone under 70 - or hip and fun 80/90 year olds. You will be bored, hungry, and disappointed.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

Cabin VE

The cabin was great! Fairly close to the elevators but not so close to hear people coming and going. The room was well laid out and the bathroom was spacious.

Port Reviews

Seward

Easy to get on, beautiful location. Long trip from Anchorage Airport (That part was poorly put together. Be ready to wait for hours unless you get there around 10am).

Ketchikan

We've been there before so just enjoyed exploring the town. HAL's dock is really far from the heart of town. Be prepared to do a lot of walking.

5 Helpful Votes

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