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We booked this cruise because the pricing for a family with children is amazing and hard to beat. While I would rate most of the service as below average, most all of the workers really do cater to the children. They would stop and talk to us, ask about the children, try to make them smile or laugh, bring them treats from the buffet, etc. This was our oldest son's 6th cruise, but the first one he was old enough to go to the kids' club so I really don't have much to compare that to. He was in Mini Club which is for ages 3-6 so he was one of the youngest in his club. He really enjoyed going to Mini Club. They even allow children to be dropped off in club while parents go ashore on port days. However, their policy is that they cannot help children in the bathroom. Potty-ing without any assistance is a skill that usually doesn't come as early as 3 years old. So we did not take him to kids club for long stays. The main problem is they do not provide any method to contact parents if there are any issues except for calling the cabin (umm, parents don't typically take the kids to kids club so they can stay in the cabin all day). An area for improvement would be to provide beepers to parents in case they are needed. The ship is beautiful! Just absolutely lovely! But the Black Crab dining room is VERY tight. Our table for 6 was back in a corner alcove and tough to get to between all the chairs, let alone with a stroller for our 6 month old. Also, being in a corner alcove did not allow the space for the servers to get around the table for proper service. So there was a lot of passing plates, silverware, etc over people. Not the type of formal dining service to be expected in the main dining room. We cruised on the Divina a year and a half ago and most of the shows (if not all) are the same as they were then. So we only went to one show. Witches of Paris. I felt the caliber of talent is higher than on most other cruises. My husband did not like the show because it really didn't have much to do with witches or Paris. Yes, there were some French songs. Yes, a few of the dancers were dressed as witches during the first song. It was basically a variety show. There was singing, dancing, acrobatics, tumbling-style comedy. We didn't like that the 3 tumbling guys would keep coming to the front of the stage trying to get the audience to clap louder. All in all, I felt entertained and was glad we went to the show, but wish they would switch up the shows so that repeat travelers would have something new to see. Most of the food is blah. Not too great. The pizza is good. (Although the mini pizzas in the dining room off of the children's menu was not very good at all) The smoked salmon in the dining room for breakfast is very good. The bacon was horrible - seriously tasted spoiled. After the second day we stopped ordering any bacon (how can you mess up bacon??? it's bacon! bacon is always good, right? no! it was awful!). Steaks ranged from poor to mediocre. The beef wellington was good. Lobster is for additional charge. Escargot was good. The desserts that we had were very good. We had an interior cabin. While it was definitely tight quarters, I was very pleased with the amount of storage space. Traveling with a 6 month old and a 3 year old we had a lot of stuff with us but were able find sufficient storage space for everything. We even had an unused shelf or two after completely unpacking. We were 10th floor pretty far forward and our cabin was pretty quiet (except for our 2 noisy children). My parents had also booked an interior cabin but were upgraded to a balcony cabin near the aft. Their cabin was definitely larger than ours (theirs had a couch - we only had a chair) but they had one less section to their closet than we did so they actually had less storage space. They were on the 13th floor below the buffet and could hear a lot of chair movement noise from above. This is a big ship! I felt like we spent so much time walking back and forth. Also, big ship means lots of other passengers. MSC being an Italian cruise line has a wide variety of nationalities represented in the passengers. A lot of European cruise passengers. A lot of rude passengers! Passengers who when you've been waiting for an elevator (because it's not so easy to take the stairs when you have a stroller) just walk up when the elevator opens and barge into the elevator ahead of you because they can get on faster than one can when pushing a stroller. Passengers who when you've stood in line at customer service and it's your turn and you are in the middle of asking the question and they just walk up and butt in and ask a question. Passengers who step right in front of you at the buffet. Ugh, I think the worst thing about this cruise was the other passengers. Embarkation was very smooth. As I mentioned, there are a lot of other passengers so we had a long line, but it moved relatively quickly and the process was easy. However, they do not have a process for assigning your credit card to your shipboard account either during the online check-in process or during embarkation. They require that thousands of passengers go to little machines in the customer service area to swipe their credit cards for the onboard account. Why can't this process be part of check-in or embarkation like the other cruise lines do it? Debarkation was also very smooth & easy.

Has its Pros & Cons

MSC Divina Cruise Review by mds0424

1 person found this helpful
Trip Details
  • Sail Date: October 2017
  • Destination: Caribbean
  • Cabin Type: Fantastica Interior Stateroom
We booked this cruise because the pricing for a family with children is amazing and hard to beat. While I would rate most of the service as below average, most all of the workers really do cater to the children. They would stop and talk to us, ask about the children, try to make them smile or laugh, bring them treats from the buffet, etc.

This was our oldest son's 6th cruise, but the first one he was old enough to go to the kids' club so I really don't have much to compare that to. He was in Mini Club which is for ages 3-6 so he was one of the youngest in his club. He really enjoyed going to Mini Club. They even allow children to be dropped off in club while parents go ashore on port days. However, their policy is that they cannot help children in the bathroom. Potty-ing without any assistance is a skill that usually doesn't come as early as 3 years old. So we did not take him to kids club for long stays. The main problem is they do not provide any method to contact parents if there are any issues except for calling the cabin (umm, parents don't typically take the kids to kids club so they can stay in the cabin all day). An area for improvement would be to provide beepers to parents in case they are needed.

The ship is beautiful! Just absolutely lovely! But the Black Crab dining room is VERY tight. Our table for 6 was back in a corner alcove and tough to get to between all the chairs, let alone with a stroller for our 6 month old. Also, being in a corner alcove did not allow the space for the servers to get around the table for proper service. So there was a lot of passing plates, silverware, etc over people. Not the type of formal dining service to be expected in the main dining room.

We cruised on the Divina a year and a half ago and most of the shows (if not all) are the same as they were then. So we only went to one show. Witches of Paris. I felt the caliber of talent is higher than on most other cruises. My husband did not like the show because it really didn't have much to do with witches or Paris. Yes, there were some French songs. Yes, a few of the dancers were dressed as witches during the first song. It was basically a variety show. There was singing, dancing, acrobatics, tumbling-style comedy. We didn't like that the 3 tumbling guys would keep coming to the front of the stage trying to get the audience to clap louder. All in all, I felt entertained and was glad we went to the show, but wish they would switch up the shows so that repeat travelers would have something new to see.

Most of the food is blah. Not too great. The pizza is good. (Although the mini pizzas in the dining room off of the children's menu was not very good at all) The smoked salmon in the dining room for breakfast is very good. The bacon was horrible - seriously tasted spoiled. After the second day we stopped ordering any bacon (how can you mess up bacon??? it's bacon! bacon is always good, right? no! it was awful!). Steaks ranged from poor to mediocre. The beef wellington was good. Lobster is for additional charge. Escargot was good. The desserts that we had were very good.

We had an interior cabin. While it was definitely tight quarters, I was very pleased with the amount of storage space. Traveling with a 6 month old and a 3 year old we had a lot of stuff with us but were able find sufficient storage space for everything. We even had an unused shelf or two after completely unpacking. We were 10th floor pretty far forward and our cabin was pretty quiet (except for our 2 noisy children). My parents had also booked an interior cabin but were upgraded to a balcony cabin near the aft. Their cabin was definitely larger than ours (theirs had a couch - we only had a chair) but they had one less section to their closet than we did so they actually had less storage space. They were on the 13th floor below the buffet and could hear a lot of chair movement noise from above.

This is a big ship! I felt like we spent so much time walking back and forth. Also, big ship means lots of other passengers. MSC being an Italian cruise line has a wide variety of nationalities represented in the passengers. A lot of European cruise passengers. A lot of rude passengers! Passengers who when you've been waiting for an elevator (because it's not so easy to take the stairs when you have a stroller) just walk up when the elevator opens and barge into the elevator ahead of you because they can get on faster than one can when pushing a stroller. Passengers who when you've stood in line at customer service and it's your turn and you are in the middle of asking the question and they just walk up and butt in and ask a question. Passengers who step right in front of you at the buffet. Ugh, I think the worst thing about this cruise was the other passengers.

Embarkation was very smooth. As I mentioned, there are a lot of other passengers so we had a long line, but it moved relatively quickly and the process was easy. However, they do not have a process for assigning your credit card to your shipboard account either during the online check-in process or during embarkation. They require that thousands of passengers go to little machines in the customer service area to swipe their credit cards for the onboard account. Why can't this process be part of check-in or embarkation like the other cruise lines do it? Debarkation was also very smooth & easy.
mds0424’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Ages 3 to 6
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Cabin Review

Fantastica Interior Stateroom
Cabin I2 10055
We had an interior cabin. While it was definitely tight quarters, I was very pleased with the amount of storage space. Traveling with a 6 month old and a 3 year old we had a lot of stuff with us but were able find sufficient storage space for everything. We even had an unused shelf or two after completely unpacking. We were 10th floor pretty far forward and our cabin was pretty quiet (except for our 2 noisy children).
Cupido Deck Inside Cabins, Balcony Cabins