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We just returned from a 7-day to the Western Caribbean (due to the hurricane changing our itinerary). The ship itself is beautiful. There are many dining options and venues on board. We had a balcony cabin, 11894. It was about the size of other balcony cabins but the design layout of the closet and sofa is odd - the area for hanging clothes is right in front of the sofa and there is no room to step making it awkward to use. Otherwise, there is ample storage space. The bathroom is a generous size for cruise ships. The hallways seem to be a bit more narrow than older ships - you may have to turn sideways to pass someone. There are 3 main dining rooms. The Manhattan is the only one with entertainment while dining. The other two are identical and, I'd say, a bit more romantic. There is also a private room if you have a group and would like to dine together (like we did). No charge to reserve. I will say this - if you need to order a cake for the occasion, please do so because the cake we received was a work of art!!! Delicious, fresh, and beautifully decorated! I was really expecting a "grocery store" sheet cake, but what we received was so nice we didn't want to cut it! Food: Overall, pretty good. Some items not so good but most of what I ate was good. Except on the last day - they seemed to really create some casseroles with leftover stuff! Teppanyaki was great and well-worth the money. It was no pricier than what we have at home. Moderno was delicious! I can't speak on the other places as we did not eat there. Service: Good but I've had better room stewards. In other areas, like the photo gallery, they need to learn their jobs! They do not print all of the photos - some are on a tv screen in the photo gallery. I had a photo package and was told (I made a point to ask!!) to order the ones I wanted printed and the cashier would credit the amount back for my package. When I did that, the photos I wanted came to $124. When I got to the cashier, they wanted to charge me for them and tried to tell me I did things wrong! The girl I spoke to denied ever talking to me! So of course I pitched a fit because I was not going to be stuck with $124 in charges on top of the photo package I had purchased! The dining room staff in the Manhattan seemed out of sync. Took forever to get served, like it was there first time serving ever... Drinks: I only drink virgin since I'm allergic to alcohol. Never have I been somewhere where the bartender couldn't make a virgin mojito! Even at the Mojito bar on board, the bartender was clueless! Entertainment: The "After Midnight" show was one of the best I've seen on the seas. I wanted to see it in NYC but never got the chance so I was glad to catch it on the ship. One of the singers, however, did a solo in the Atrium. We thought it was karaoke night he was so bad! I actually wanted to howl! Excursions: The only one we paid for was the Atlantis Submarine in Cozumel. OUTSTANDING! I definitely recommend this - well worth the price. We went 122 feet under water. Watch out for the workers in Costa Maya. When you get off the ship and walk down the pier, there is a beach to the left. The pool has stingrays in it - $13/pp. But they tried to rip us off. Waiter charged us $10 for 2 chairs and a palapa. Cheap, right? Turns out it was supposed to be free with drinks / appetizers. Plus he overcharged us $1 for a 12-oz bottle of water. So, with tip, we paid $5 for a bottle of water that my husband discovered was much cheaper at the same bar the waiter was getting drinks from! Hidden charges: The ship has an iron and board you can use if needed. They'll have it delivered to your stateroom. Nobody said there'd be a charge for it's use! I found a $3 charge on my account for it. What makes it bad is that, when I pushed the steam button to make a crease, it spit out rusty colored stuff and ruined my shirt! The internet package - I bought 30 mins for $20. There was a $3.95 activation fee! My group of friends - 14 of us - wanted to take a photo together. Photogs wanted to charge a $69 sitting fee! Disembarkation: We got off early so it was smooth. Customs was a breeze...

Very good but watch the "hidden" charges...

Norwegian Escape Cruise Review by lenflady61

2 people found this helpful
Trip Details
  • Sail Date: October 2017
  • Destination: Western Caribbean
  • Cabin Type: Balcony Stateroom
We just returned from a 7-day to the Western Caribbean (due to the hurricane changing our itinerary). The ship itself is beautiful. There are many dining options and venues on board. We had a balcony cabin, 11894. It was about the size of other balcony cabins but the design layout of the closet and sofa is odd - the area for hanging clothes is right in front of the sofa and there is no room to step making it awkward to use. Otherwise, there is ample storage space. The bathroom is a generous size for cruise ships. The hallways seem to be a bit more narrow than older ships - you may have to turn sideways to pass someone. There are 3 main dining rooms. The Manhattan is the only one with entertainment while dining. The other two are identical and, I'd say, a bit more romantic. There is also a private room if you have a group and would like to dine together (like we did). No charge to reserve. I will say this - if you need to order a cake for the occasion, please do so because the cake we received was a work of art!!! Delicious, fresh, and beautifully decorated! I was really expecting a "grocery store" sheet cake, but what we received was so nice we didn't want to cut it!

Food: Overall, pretty good. Some items not so good but most of what I ate was good. Except on the last day - they seemed to really create some casseroles with leftover stuff! Teppanyaki was great and well-worth the money. It was no pricier than what we have at home. Moderno was delicious! I can't speak on the other places as we did not eat there.

Service: Good but I've had better room stewards. In other areas, like the photo gallery, they need to learn their jobs! They do not print all of the photos - some are on a tv screen in the photo gallery. I had a photo package and was told (I made a point to ask!!) to order the ones I wanted printed and the cashier would credit the amount back for my package. When I did that, the photos I wanted came to $124. When I got to the cashier, they wanted to charge me for them and tried to tell me I did things wrong! The girl I spoke to denied ever talking to me! So of course I pitched a fit because I was not going to be stuck with $124 in charges on top of the photo package I had purchased! The dining room staff in the Manhattan seemed out of sync. Took forever to get served, like it was there first time serving ever...

Drinks: I only drink virgin since I'm allergic to alcohol. Never have I been somewhere where the bartender couldn't make a virgin mojito! Even at the Mojito bar on board, the bartender was clueless!

Entertainment: The "After Midnight" show was one of the best I've seen on the seas. I wanted to see it in NYC but never got the chance so I was glad to catch it on the ship. One of the singers, however, did a solo in the Atrium. We thought it was karaoke night he was so bad! I actually wanted to howl!

Excursions: The only one we paid for was the Atlantis Submarine in Cozumel. OUTSTANDING! I definitely recommend this - well worth the price. We went 122 feet under water. Watch out for the workers in Costa Maya. When you get off the ship and walk down the pier, there is a beach to the left. The pool has stingrays in it - $13/pp. But they tried to rip us off. Waiter charged us $10 for 2 chairs and a palapa. Cheap, right? Turns out it was supposed to be free with drinks / appetizers. Plus he overcharged us $1 for a 12-oz bottle of water. So, with tip, we paid $5 for a bottle of water that my husband discovered was much cheaper at the same bar the waiter was getting drinks from!

Hidden charges: The ship has an iron and board you can use if needed. They'll have it delivered to your stateroom. Nobody said there'd be a charge for it's use! I found a $3 charge on my account for it. What makes it bad is that, when I pushed the steam button to make a crease, it spit out rusty colored stuff and ruined my shirt! The internet package - I bought 30 mins for $20. There was a $3.95 activation fee! My group of friends - 14 of us - wanted to take a photo together. Photogs wanted to charge a $69 sitting fee!

Disembarkation: We got off early so it was smooth. Customs was a breeze...
lenflady61’s Full Rating Summary
Value For Money
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