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We spent approximately 2100.00 $ for two to experience shore excursions. What was stated online was not what we received for most of our excursions. We felt lied to. By day 3 we complained and it fell on deaf ears. By week 2 we complained again....and it fell on deaf ears. We weren't the only ones upset, as others on our excursions also complained. When Guest Services attempted to set up an appointment with Shore Excursions we were told it was not possible because they were inundated with complaints. Also, before we booked with Cruiseplus.ca, I asked the agent if this cruise line was popular with very senior guests. We did not want a disabled cruise, nor a senior cruise. I was told that it wasn't known for this. Not true! There were so many with walkers, scooters and canes. I am quite mobile, and felt that many of the excursions were likely geared for this clientele group. The evening entertainment was not even close to what I have experienced with Celebrity. We have been told that since Carnival bought out Holland America, Princess and I'm sure there are more.....that it hasn't been the same. Disembarkation was also a problem. Our agent had told us to take a shuttle, because then if we were late for our flight then the Cruise Line would have to look after this. The gal at guest services stated that we couldn't take the shuttle as our flight was for 12:05 and the shuttle could only be used by those with 12:30 or thereafter. She then told me to put our luggage out in the hall the night before and pick it up at the terminal in the morning. I knew that this couldn't be correct, as we wouldn't be able to disembark early in the morning, retrieve our luggage...get a taxi (which become hard to obtain when 2,000 people are disembarking), and get to the airport 2-3 hours before our flight. We likely wouldn't make it on time....and then of course the cruise line wouldn't be responsible. The girl behind the counter stated with attitude, "Mam, I'm trying to explain to you!". I gathered my papers and went upstairs to alert my husband that he was needed. We went back to Guest Services and were told by a different employee that we should select Early Disembarkation (Expedited), and bring all of our luggage with us. She agreed that retrieving our luggage at a later time from the terminal likely would have made us late for our return home flight. There were other rude employees, but most were very nice. Sad that one remembers the rude ones though. Costa Rica was a terrible excursion due to about a dozen of us not being able to locate the driver, tour guide for at least 3/4 of an hour. And once again it was an excursion that did not meet up with what was outlined...it was a huge lie. Regarding TIPS! Why would I want to give a gratuity to those that are rude, or to parts of the ship that I don't partake....such as drinking and gambling. Yet when one wants to say no from the start....you are made to feel guilty .... and you are still given a bill at the end of the trip with this included. The night before disembarkation we had to visit Guest Services again to have this removed. We couldn't. They have your credit card....so you feel that this hangs over your head the entire trip. The morning of disembarkation we finally had it removed and I rushed around with envelopes of money to give to those who deserved a tip! Went beyond the call of duty. Whether our stateroom attendants received this money.....I will never know. They had to disembark the ship and go through customs. I had to leave their envelopes in our room. SAD!!! We were extremely disappointed with this 21 day trip!

Shore Excursions - a lie

Nieuw Amsterdam Cruise Review by Jasmine 113

2 people found this helpful
Trip Details
We spent approximately 2100.00 $ for two to experience shore excursions. What was stated online was not what we received for most of our excursions. We felt lied to. By day 3 we complained and it fell on deaf ears. By week 2 we complained again....and it fell on deaf ears. We weren't the only ones upset, as others on our excursions also complained. When Guest Services attempted to set up an appointment with Shore Excursions we were told it was not possible because they were inundated with complaints.

Also, before we booked with Cruiseplus.ca, I asked the agent if this cruise line was popular with very senior guests. We did not want a disabled cruise, nor a senior cruise. I was told that it wasn't known for this. Not true! There were so many with walkers, scooters and canes. I am quite mobile, and felt that many of the excursions were likely geared for this clientele group.

The evening entertainment was not even close to what I have experienced with Celebrity.

We have been told that since Carnival bought out Holland America, Princess and I'm sure there are more.....that it hasn't been the same.

Disembarkation was also a problem. Our agent had told us to take a shuttle, because then if we were late for our flight then the Cruise Line would have to look after this. The gal at guest services stated that we couldn't take the shuttle as our flight was for 12:05 and the shuttle could only be used by those with 12:30 or thereafter. She then told me to put our luggage out in the hall the night before and pick it up at the terminal in the morning. I knew that this couldn't be correct, as we wouldn't be able to disembark early in the morning, retrieve our luggage...get a taxi (which become hard to obtain when 2,000 people are disembarking), and get to the airport 2-3 hours before our flight. We likely wouldn't make it on time....and then of course the cruise line wouldn't be responsible. The girl behind the counter stated with attitude, "Mam, I'm trying to explain to you!". I gathered my papers and went upstairs to alert my husband that he was needed. We went back to Guest Services and were told by a different employee that we should select Early Disembarkation (Expedited), and bring all of our luggage with us. She agreed that retrieving our luggage at a later time from the terminal likely would have made us late for our return home flight.

There were other rude employees, but most were very nice. Sad that one remembers the rude ones though. Costa Rica was a terrible excursion due to about a dozen of us not being able to locate the driver, tour guide for at least 3/4 of an hour. And once again it was an excursion that did not meet up with what was outlined...it was a huge lie.

Regarding TIPS! Why would I want to give a gratuity to those that are rude, or to parts of the ship that I don't partake....such as drinking and gambling. Yet when one wants to say no from the start....you are made to feel guilty .... and you are still given a bill at the end of the trip with this included. The night before disembarkation we had to visit Guest Services again to have this removed. We couldn't. They have your credit card....so you feel that this hangs over your head the entire trip. The morning of disembarkation we finally had it removed and I rushed around with envelopes of money to give to those who deserved a tip! Went beyond the call of duty. Whether our stateroom attendants received this money.....I will never know. They had to disembark the ship and go through customs. I had to leave their envelopes in our room. SAD!!!

We were extremely disappointed with this 21 day trip!
Jasmine 113’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VC
The Cabin was kept clean and the attendants were awesome!
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

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  • Dolphin Encounters
    We didn't get to feed the dolphins, and we only spent about 10 minutes in the water....not 20 minutes. Because the outline did not state that our possessions would be in a locker, we did not take credit cards with us. This meant that we did not buy the package that was offered....but with the cash we had were able to purchase at least something.
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  • Corinto
    Port 9 was Corinto, Nicaragua, "Colonial Leon & the Bubbling Mud Pots".
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  • Huatulco
    This excursion was cancelled and our money was refunded due to a tropical storm that literally broke mooring cables, took out the gangway to the pier, and then moved quite a way from the pier. The ship was then listing on the port side, as we were hung up on I believe rocks, as the captain said they had to send divers down to inspect the hull and that nothing was broken....just very deep scratches. There were literally hundreds of guests stranded on the shore. An hour later we would have been one of them, as we had booked a tour. The captain was very good about how he explained what was happening and eventually those ashore were transported back to the ship via 'Tenders'.
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  • Puerto Quetzal (Antigua)
    Port 8 was Puerto Quetzal, Guatemala "Antigua on Your Own". Because it is basically a city of walls one is forced to hire a guide in addition to having paid 59.95 USD per person. We did hire someone and were really glad we did. We heard from others that they felt unsafe, and one couple had to ask our guide how to get back to the Jade Shop meeting area as they were lost.
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  • Puerto Vallarta
    Activity level states Moderate, yet once on board the catamaran we were told that once at our destination the hill was steep and slippery and people with back and knee problems shouldn't attempt it. So, my husband said no to hiking through the jungle and seeing the waterfall. There wasn't an abundance of anything....no dolphins, humpback whales, sea turtles, giant manta rays! A total LIE!!! Our trip was for 7 hours. We were to meet at 10:15 and leave at 10:30 plus 7 hours = 5:30. Once off the catamaran we had a fair distance to walk to get back to the ship. The couple before us took the last golf cart back to the ship and so we had to walk really fast. We arrived at the ship a few minutes before 5:30. We were made to feel guilty for being the last ones to arrive. This was NOT our fault!!! I felt set up to fail.
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  • Pura Vida Botanical Garden
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