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Emerald Sky Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
172 Reviews

High Expectations poor results

Emerald Sky Cruise Review by scdeadeye@gmail.com

15 people found this helpful
Trip Details
  • Sail Date: Oct 2017
  • Destination: Europe River

I would never recommend Emerald River Cruises.

First I would recommend more options for pre/post cruise tours. I would also recommend narration of the sites on the way to the ship even if it’s a transfer.

Once onboard a lot more info on what to expect and someone to answer questions, like your cabin steward whom we didn’t see until the second day. This doesn’t improve, if you miss a port talk you are completely in the dark.

The owners suite is small compared to other cruise/River ships. No tv in bedroom so bring binoculars to see it in the sitting room. Expect to hear your neighbors as the rooms have very thin walls. No ice offered unless you get a glass of ice at the bar. If you want a drink you must go to the bar and it’s like asking for a favor. With the premium package you get whatever bottle they have open, and if it’s a good wine, expect it to runout quickly! The cabin steward left our used towels because we didn’t throw them on the floor. Who knew? as this was never communicated.

Emerald assured us we wouldn’t hear joggers above our suite but you definitely do, at 6am. They told us we had to put up with it for four days.

The crew told us this was the last cruise and they didn’t know if the ship was returning or they had jobs. How sad for them and to bad for us.

We sat at the Captains table which was very nice. The food should of been exceptional which I can’t say was the case. I’m really trying to be positive but so far the experience hasn’t lived up to our expectations. The included guided tours have been managed well and you see a lot of the cities you visit. The food is probably the biggest disappointment. No variety and mainly the same theme throughout the whole cruise.

The buffet menu was offered only on a couple days, but don’t expect the classics these are only offered when it is a dinner menu night. The soups are either consommé or bouillon and nothing special. When a buffet is offered expect complete chaos. No formal direction just one big free for all.

I went on the bike trip from Durnstein to Melk. They did try to talk us out of it but the reviews were to good for me to skip it. The guide was young and worked with her farther who brought up the rear. We did the 20 miles in 3 hours with a half hour lunch break and 5 photo opts. The pace was way to fast and that was because the guide did double duty and needed to get back for the Abby tour. Two folks had to get a cab (52 euro) to get back to the ship. Active is one description but this is Tourist de France.

Nothing offered after dinner.

OK, my wife and I can’t complain anymore. So much is wrong about this experience we just decided to give in and let it happen.

They will not change so we go with the flow but will never ever

make the same mistake.

Emerald is at best a 2 Star and needs improving. Anyone who travels knows what expectations should be provided and they have a long way to go. Hope this review enlightens your decision. So choose well and happy travels.

scdeadeye@gmail.com's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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