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At the end of Hurricane season, my partner and I decided we wanted a cruise - and MSC offered a compelling option - so we took it! We were automatically upgraded to a balcony room on Deck 13 - more of a balconette, I might add. The cabin was comfy, the balcony pretty much useless (except to let in sea air), but the cabin steward was always a bit slow - our room wasn't ready on Day 1 until after 4pm, nor were we given pool towels in the room (exchanges only are made on the pool deck). Our friends on Deck 5 didn't get a balcony, but their room was noticeably bigger and more comfy. The cabin steward was a bit slow to clean every day - sometimes nothing was touched until mid-afternoon. This I thought a bit odd. The ship? One word - BIG and gorgeous. Absolutely beautiful artwork as well - the crystal-infused atrium stairways were spectacular. Dining - we had first seating dining in the Black Crab - a beautiful dining room. However, be aware that you are NOT on an American cruise ship- it's Italian, and you'll never forget that as your dinner takes a leisurely two hours most nights. Portions are Euro-sized as well (not a problem for me) - so be aware that you won't be taking in 4,000 calorie dinners by default - you'll need to order multiple entrees to reach that level of wretched excess. Specialty dining- 3 versions of Eataly were on board - we went to the Eataly Steakhouse, expecting fantastico service. Nope. Very slow. Haphazard. The wait staff forgot requests regularly. We all agreed it was a total waste of money as well. Coffee and water packages presented an interesting mix of modernity and bureaucracy. I thought I'd get the water delivered en masse to the room on Day 1 - it was a hope. Nope. The room steward delivered two little booklets of paper coupons for the water and coffee - we had to sign for these. Instead of being loaded on my cruise card, I had to give my cruise card and paper coupon to the various locales on the ship to get coffee or water bottles. Odd. Entertainment - was quite nicely done, though I do think they overused the YMCA song (!). You'll enjoy it. Just don't expect much narrative - just sit back and enjoy in the beautiful Pantheon theatre! Activities - a nice mix well-suited to all ages. The only issue I had was that though the gym was free, access to the changing room and sauna was restricted to an extra-fee charge. Once on board, you immediately need to set up a credit card against your cruise card. Why they don't let you do this online or at check-in is another very odd Italian quirk. The crew was quite friendly - most announcements were done in six languages (!). One issue of note was that room stewards and wait staff were mostly of people from the Philippines - but all entertainment and management was composed of Europeans. Why, oh progressive Europeans, are not your Filipino team members not worthy of higher roles? I use the phrase "progressive" loosely. It was pretty obvious that your role was dependent on your ethnicity. Very disconcerting in this day and age. I expect better, as equality must be lived to be appreciated. MSC doesn't get this, and it was noticeable. Ports - we were rerouted due to earlier season Hurricane activity. However, our stops in Costa Maya, Cayman Islands, Montego Bay Jamaica and Nassau were lovely and nicely planned - kudos! Internet - they really limit you here. Be aware that 800mB total for the Surfer pkg will go quickly if you are not very, very careful. Finally- the disembarkation process began just before 7am Saturday and was very VERY well done. Good going, Team MSC! Would we go again? Now that I understand the Euro-lack of service (speed), maybe I would go. But my travel colleagues vastly prefer American service levels.

Beautiful Ship - European service and all that entails

MSC Divina Cruise Review by markn46804

1 person found this helpful
Trip Details
  • Sail Date: October 2017
  • Destination: Caribbean
  • Cabin Type: Bella Balcony Stateroom
At the end of Hurricane season, my partner and I decided we wanted a cruise - and MSC offered a compelling option - so we took it!

We were automatically upgraded to a balcony room on Deck 13 - more of a balconette, I might add. The cabin was comfy, the balcony pretty much useless (except to let in sea air), but the cabin steward was always a bit slow - our room wasn't ready on Day 1 until after 4pm, nor were we given pool towels in the room (exchanges only are made on the pool deck). Our friends on Deck 5 didn't get a balcony, but their room was noticeably bigger and more comfy. The cabin steward was a bit slow to clean every day - sometimes nothing was touched until mid-afternoon. This I thought a bit odd.

The ship? One word - BIG and gorgeous. Absolutely beautiful artwork as well - the crystal-infused atrium stairways were spectacular.

Dining - we had first seating dining in the Black Crab - a beautiful dining room. However, be aware that you are NOT on an American cruise ship- it's Italian, and you'll never forget that as your dinner takes a leisurely two hours most nights. Portions are Euro-sized as well (not a problem for me) - so be aware that you won't be taking in 4,000 calorie dinners by default - you'll need to order multiple entrees to reach that level of wretched excess.

Specialty dining- 3 versions of Eataly were on board - we went to the Eataly Steakhouse, expecting fantastico service. Nope. Very slow. Haphazard. The wait staff forgot requests regularly. We all agreed it was a total waste of money as well.

Coffee and water packages presented an interesting mix of modernity and bureaucracy. I thought I'd get the water delivered en masse to the room on Day 1 - it was a hope. Nope. The room steward delivered two little booklets of paper coupons for the water and coffee - we had to sign for these. Instead of being loaded on my cruise card, I had to give my cruise card and paper coupon to the various locales on the ship to get coffee or water bottles. Odd.

Entertainment - was quite nicely done, though I do think they overused the YMCA song (!). You'll enjoy it. Just don't expect much narrative - just sit back and enjoy in the beautiful Pantheon theatre!

Activities - a nice mix well-suited to all ages. The only issue I had was that though the gym was free, access to the changing room and sauna was restricted to an extra-fee charge.

Once on board, you immediately need to set up a credit card against your cruise card. Why they don't let you do this online or at check-in is another very odd Italian quirk.

The crew was quite friendly - most announcements were done in six languages (!). One issue of note was that room stewards and wait staff were mostly of people from the Philippines - but all entertainment and management was composed of Europeans. Why, oh progressive Europeans, are not your Filipino team members not worthy of higher roles? I use the phrase "progressive" loosely. It was pretty obvious that your role was dependent on your ethnicity. Very disconcerting in this day and age. I expect better, as equality must be lived to be appreciated. MSC doesn't get this, and it was noticeable.

Ports - we were rerouted due to earlier season Hurricane activity. However, our stops in Costa Maya, Cayman Islands, Montego Bay Jamaica and Nassau were lovely and nicely planned - kudos!

Internet - they really limit you here. Be aware that 800mB total for the Surfer pkg will go quickly if you are not very, very careful.

Finally- the disembarkation process began just before 7am Saturday and was very VERY well done. Good going, Team MSC!

Would we go again? Now that I understand the Euro-lack of service (speed), maybe I would go. But my travel colleagues vastly prefer American service levels.
markn46804’s Full Rating Summary
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Cabin Review

Bella Balcony Stateroom
Cabin B1 13224
The cabin was just under the buffet on Deck 14. Noise was "mostly" not an issue, but we had a few moments where you could hear chairs moving.

The balconette is pretty much useless - but I enjoyed the fresh ocean air.

TV - it's really tiny. CNN International was probably the most-watched channel. But we don't cruise to watch TV and get depressed, right?

The room wasn't kept up as well as I would have liked by the steward, though he was always personable. I suspect they had him cleaning too many cabins and he couldn't keep up.
Cupido Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews