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went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about they I had never been on a cruise, I explained I have been on more than 10 cruise. They called me a liar, they did nothing at all to assist, the food was that same every day for the entire cruise seems like they would just reuse what ever did not go the day before no choices of meal lunch you can have pizza or a burger nothing else. In the evening time the buffet was never stocked had to wait in line for food MSC DIVINA was by far my worse experience every on any cruise and I have personally traveled on 3 other cruise lines Take my word on this!!!! STAY CLEAR OF THIS CRUISE LINE

WORSE SERVICE EVER

MSC Divina Cruise Review by Robd5768

3 people found this helpful
Trip Details
  • Sail Date: October 2017
  • Destination: Caribbean
  • Cabin Type: Fantastica Interior Stateroom
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about they I had never been on a cruise, I explained I have been on more than 10 cruise. They called me a liar, they did nothing at all to assist, the food was that same every day for the entire cruise seems like they would just reuse what ever did not go the day before no choices of meal lunch you can have pizza or a burger nothing else. In the evening time the buffet was never stocked had to wait in line for food

MSC DIVINA was by far my worse experience every on any cruise and I have personally traveled on 3 other cruise lines Take my word on this!!!!

STAY CLEAR OF THIS CRUISE LINE
Robd5768’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
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Cabin Review

Fantastica Interior Stateroom
Cabin I2 12042
The cabin we very typical of a cruise ship. the steward did a very nice job keeping it clean and tidy
Cupido Deck Inside Cabins, Balcony Cabins