My wife wanted to take a cruise with different stops in Canada. Checking in was slow needed more windows open seem to have more employees walking around behind the employees waiting on guests.Shore excurions in Quebec were un organized,needed to have persons display signs with the different places to go.Person responsible for the tours needed to have a better way of communicating instead of yelling,many guests around and you could not hear. Overall great cruise. THANK YOU VERY MUCH.Food was outstanding and the entertainment was inspiring.Enjoyed the Behind the scene tour,our guide was very nice and the management within different areas of the tour were informitive and cordial.Enjoyed playing Deal or no Deal,Cruise director and staff were very upbeat through the entire cruise.Had alot of different activities through out the entire ship,every day.Really enjoyed listening to music with Sonata,they were outstanding. This is the first we have cruisied with NCL since 1982,Thank you for a great and enjoyable 10 days on the GEM.
Outstanding room steward