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We went because we wanted to see the Panama Canal and that we did but even that tour had a lot of problems like getting off the ship late, to not having a Panama Canal pilot ready to go, getting back 2 1/2 hours late. The staff was unfriendly and there was NO help at the Passenger service area. We were told to just deal with the problem like not being able to get into the room or down the hall with a walker. Never though we needed a handicapped room. Showers were cold, only one chair in a room, Princess told people they could not take a wheel chair and there was no reason for that as it was even a long way to get to the bus. No help from Princess at all, Most places on the ship were unlabeled, The staff did not talk to passengers but they did their job.

Unfriendly, uncooperative

Caribbean Princess Cruise Review by nea

9 people found this helpful
Trip Details
We went because we wanted to see the Panama Canal and that we did but even that tour had a lot of problems like getting off the ship late, to not having a Panama Canal pilot ready to go, getting back 2 1/2 hours late. The staff was unfriendly and there was NO help at the Passenger service area. We were told to just deal with the problem like not being able to get into the room or down the hall with a walker. Never though we needed a handicapped room. Showers were cold, only one chair in a room, Princess told people they could not take a wheel chair and there was no reason for that as it was even a long way to get to the bus. No help from Princess at all, Most places on the ship were unlabeled, The staff did not talk to passengers but they did their job.
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Cabin Review

Interior
Cabin IF R236
Only 1 chair in the room so had to sit on the bed. Only 1 electric outlet that could be used, Nothing in the bathroom. The shower was cold.
Lido Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Cartagena (Spain)
    The fortress was very interesting but could not understand the tour guide and the city was boring going thru the church and navy museum. Say a performance of dancers which was fair.
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  • Panama Canal Tour
    Panama Canal time is on its own and we were told yet we were the 4th tour to get off of the ship. At least 45 minutes after the first tour. There was a bus accident along the way but it was taken care of very quickly. We got to the boat that we were to get on, only to wait at least and hour until the Panama Canal Pilot got on and then they had to bring the drinks and lunch onboard. Going thru the locks was interesting and enjoyed it a great deal. We got back to the ship 2 1/2 hours late without dinner and then it was time to go to bed. The ships captain came on the loud speaker and was very angry.
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