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We have sailed ocean cruises a lot and wanted a smaller ship that was quiet & customer oriented and hoped we had found the right combination BUT the food was not the best and the service poor in the Restaurant. The daily scheduling was not well planned. They had lots of enrichment programs but they were put on at bad times. The price of the cruise was on the high side but many things are included that other lines charge a lot for like, wifi, mini bar, laundry, spa use and shore excursions. Shore excursions were not always as promised and disembarkation was a mess. The service staff seemed very inexperienced and didn't know how to work as a team. The ship itself is very pretty and there are lots of quiet corners to sit and read but few other activities. Their onboard group of singers & 2 dancers were very good but two weeks of the same 10 people looses it's appeal. There is a beautiful walking deck and a nice sports deck but in cold weather both were kind of useless. Viking is used to small river boats and needs to learn how to handle 930 passengers. I hope they learn soon as the ship was quite beautiful.

Inexperienced crew but beautiful ship!

Viking Sky Cruise Review by Jeanne Gouse

3 people found this helpful
Trip Details
We have sailed ocean cruises a lot and wanted a smaller ship that was quiet & customer oriented and hoped we had found the right combination BUT the food was not the best and the service poor in the Restaurant. The daily scheduling was not well planned. They had lots of enrichment programs but they were put on at bad times. The price of the cruise was on the high side but many things are included that other lines charge a lot for like, wifi, mini bar, laundry, spa use and shore excursions. Shore excursions were not always as promised and disembarkation was a mess. The service staff seemed very inexperienced and didn't know how to work as a team. The ship itself is very pretty and there are lots of quiet corners to sit and read but few other activities. Their onboard group of singers & 2 dancers were very good but two weeks of the same 10 people looses it's appeal. There is a beautiful walking deck and a nice sports deck but in cold weather both were kind of useless. Viking is used to small river boats and needs to learn how to handle 930 passengers. I hope they learn soon as the ship was quite beautiful.
Viking Cruises, Community Team has responded
Dear Jeanne Gouse, As an experienced ocean cruiser, we appreciate the opportunity to have you as our guest, and thank you for providing us with this useful feedback. While we’re pleased to learn that you thoroughly enjoyed the ship and the onboard entertainment, we regret that some aspects of the cruising experience fell below your expectations. Happily, it appears we have recently been in contact with you to address your concerns and obtain an amicable resolution. Should you wish to discuss this experience further, please do not hesitate to contact us at TellUs@vikingcruises.com. We look forward to cruising with you again, Jeanne Gouse, and thank you for joining us on this sailing. Kind regards, Viking Cruises
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Jeanne Gouse’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience

Cabin Review

Cabin 4062
The brochure says it's 270 sq. ft. but they are counting the space on the balcony, so the room is very average. Bed & pillows just average. The bath was very nice, with heated floor and a roomy shower. There were also many extra amenities, like shoe horn, clothes brush, makeup table, binoculars & blanket and a mini bar that's included..

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