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My spouse and I sailed on the Jade from Oct. 6-16 from NYC to the Maritimes and back. We previously sailed on 3 different Princess cruises. Could not find one with them that was going exactly where we wanted to go, so decided to take a chance on Norwegian as it did. Sorry to say that I doubt we will ever sail on Norwegian again. No one explained to us that people would be booking their specialty dining online in advance or on the first day of the cruise. When we asked, one staff told us you had to book the day you wanted to eat there. Also, no one told us you could make a reservation for the dining rooms. As a result we never got to eat at Cagney's and barely got to eat at the Teppanyaki restaurant. We finally were told you could reserve in one of the dining rooms, so we did. As we were leaving I asked to book for the next night and was told they do not book tables for two, yet we had done just that earlier that day! Staff often gave conflicting information or said "I don't know". Our first night was a disaster with having to wait nearly two hours to get our food, with a waiter that ignored us. We did complain, and the dining room maitre d' apologized profusely, and it was only because we had his card and had talked to him that we were able to get in the dining room and get decent service after that. The food that night was awful as well. It was almost as if they had all new staff and were in total disarray. The rest of the time the food ranged from decent to excellent, you never knew which it would be. We liked O'Sheehans for lunch and a couple of breakfasts. The buffet was okay. Lots of Indian and Asian food if that's your thing. Staff in the buffet barely acknowledged you and acted like they really didn't give a damn. The staff clearing and cleaning the tables were very nice, but the ones behind the counters were not! We found that most of the time you had to fight for seats in the bars, in the atrium, the theater, etc. The elevators were woefully inadequate for this crowded ship, and one of them was always out of order. Our cabin steward was excellent as were a couple of the staff in the dining room. We were happy with all of the excursions we went on. We saw two of the shows, and they were excellent. But on the whole, we were not happy with Norwegian. The level of service and treatment was definitely not on par with what we were used to, I'm sorry to say, with a few exceptions. The boarding process was awful as well. It was hot and humid and we were in line for well over an hour or hour and a half. I am diabetic and had to go sit down and try to scrounge up something to snack on. The snack bar in that area was closed. There were many many very elderly and disabled people on this cruise and they had much difficulty with this boarding process. We were herded like cattle while boarding and on a couple other instances on the ship. The elevators were inadequate for this full cruise, and one seemed always to be out of order. We had a balcony stateroom and were astonished when we entered to find how small it was. A lot of room was taken up by a little sofa bed. There was no chair or desk. We consulted with guest services and were told the sofa beds are in the staterooms in case you have another adult or a child with you. We were able to get them to remove it, and bring us a chair and another bedside table. They were very cooperative in doing this, but not sure why they don't inform you about this when booking, and ask if you want this sofa bed or don't need it. There was literally hardly any room for suitcases until this was removed. The shower, on the other hand, was pleasantly spacious, bigger than on Princess. When we cruise, we like to feel pampered and respected, and that our business is important to them. Sorry, but this was a fail for us. When you cruise you look for those little extras that demonstrate this. We will stick with a cruise line that provides them.

Won't sail with them again.

Norwegian Jade Cruise Review by huskyb

Trip Details
My spouse and I sailed on the Jade from Oct. 6-16 from NYC to the Maritimes and back. We previously sailed on 3 different Princess cruises. Could not find one with them that was going exactly where we wanted to go, so decided to take a chance on Norwegian as it did. Sorry to say that I doubt we will ever sail on Norwegian again. No one explained to us that people would be booking their specialty dining online in advance or on the first day of the cruise. When we asked, one staff told us you had to book the day you wanted to eat there. Also, no one told us you could make a reservation for the dining rooms. As a result we never got to eat at Cagney's and barely got to eat at the Teppanyaki restaurant. We finally were told you could reserve in one of the dining rooms, so we did. As we were leaving I asked to book for the next night and was told they do not book tables for two, yet we had done just that earlier that day! Staff often gave conflicting information or said "I don't know". Our first night was a disaster with having to wait nearly two hours to get our food, with a waiter that ignored us. We did complain, and the dining room maitre d' apologized profusely, and it was only because we had his card and had talked to him that we were able to get in the dining room and get decent service after that. The food that night was awful as well. It was almost as if they had all new staff and were in total disarray. The rest of the time the food ranged from decent to excellent, you never knew which it would be. We liked O'Sheehans for lunch and a couple of breakfasts. The buffet was okay. Lots of Indian and Asian food if that's your thing. Staff in the buffet barely acknowledged you and acted like they really didn't give a damn. The staff clearing and cleaning the tables were very nice, but the ones behind the counters were not! We found that most of the time you had to fight for seats in the bars, in the atrium, the theater, etc. The elevators were woefully inadequate for this crowded ship, and one of them was always out of order.

Our cabin steward was excellent as were a couple of the staff in the dining room. We were happy with all of the excursions we went on. We saw two of the shows, and they were excellent. But on the whole, we were not happy with Norwegian. The level of service and treatment was definitely not on par with what we were used to, I'm sorry to say, with a few exceptions.

The boarding process was awful as well. It was hot and humid and we were in line for well over an hour or hour and a half. I am diabetic and had to go sit down and try to scrounge up something to snack on. The snack bar in that area was closed. There were many many very elderly and disabled people on this cruise and they had much difficulty with this boarding process. We were herded like cattle while boarding and on a couple other instances on the ship. The elevators were inadequate for this full cruise, and one seemed always to be out of order.

We had a balcony stateroom and were astonished when we entered to find how small it was. A lot of room was taken up by a little sofa bed. There was no chair or desk. We consulted with guest services and were told the sofa beds are in the staterooms in case you have another adult or a child with you. We were able to get them to remove it, and bring us a chair and another bedside table. They were very cooperative in doing this, but not sure why they don't inform you about this when booking, and ask if you want this sofa bed or don't need it. There was literally hardly any room for suitcases until this was removed. The shower, on the other hand, was pleasantly spacious, bigger than on Princess.

When we cruise, we like to feel pampered and respected, and that our business is important to them. Sorry, but this was a fail for us. When you cruise you look for those little extras that demonstrate this. We will stick with a cruise line that provides them.
huskyb’s Full Rating Summary
Enrichment Activities
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Cabin Review

Balcony
Cabin BB 10544
Too small, no desk or writing table. Small sofa sleeper was removed after we asked. VERY small bedside tables, no electrical outlets near beds.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Charlottetown (Prince Edward Island)
    This was nearly a 5 hour tour through rolling farmland and tiny villages. Saw Lucy Maud Montgomery's birthplace as we passed by on the bus. Then to Silverbush, the house of her aunt and uncle and where she was married and wrote some of the books. It was very interesting. They had a girl dressed up as Anne and she served us "raspberry cordial", which I suspect was cranberry juice. It would have been nice to have her sit down and talk with us. The museum in the house was interesting, and the grounds were great, as was the Green Gables House in Cavendish. Got some lovely pictures of fall foliage. Our tour guide was a local woman and very knowledgeable of PEI history and had many interesting stories to tell. When we'd arrived at Silverbush, a woman from the staff there got on board and gave some misinformation telling us we'd be having lunch, then amended it to tea. In fact, there were three different tours there at once and ours only got the raspberry cordial and a cookie. PEI met all my expectations of spending years wanting to visit there after reading the book and watching the miniseries.
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  • Highland Village
    This was the Heart of the Island tour, four hours. We passed by the Bras d'Or lakes, stopped at the Scottish Highland Village for about an hour, maybe a little longer. This was a great experience, the village was very interesting, staff in period costume, some speaking Gaelic. Took lots of pictures, wonderful views of the lake. We had tea and oat cakes before leaving. Our tour bus guide talked too much about himself, rather than the things we were seeing.
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