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Norwegian Pearl, Port New Orleans. Total chaos during embarkation. Suggest they take lessons from other cruise lines or Disney on how to make it run smooth. Most people on the cruise complained about the chaos trying to board. Instructions on getting in the correct line were wrong! One person trying to call groups when they were allowed to board had to scream for folks to sit down until their group number was called they should have given her a microphone or mega phone. Room staff were great. Other service personnel were not enthusiastic. Piano player/comedian was great. Food in the Garden Café was good but specialty dinning in steak house and Italian restaurant was okay nothing spectacular. Leaving the ship was not the best either. Given wrong directions to which door for self pickup. We will be sailing another cruise line in the future. I do not feel it was worth the money we spent.

Embarkation, Departure and Customer Service

Norwegian Pearl Cruise Review by gnlrogers631

2 people found this helpful
Trip Details
  • Sail Date: October 2017
  • Destination: Western Caribbean
  • Cabin Type: Aft-Facing Mini-Suite with Balcony
Norwegian Pearl, Port New Orleans. Total chaos during embarkation. Suggest they take lessons from other cruise lines or Disney on how to make it run smooth. Most people on the cruise complained about the chaos trying to board. Instructions on getting in the correct line were wrong! One person trying to call groups when they were allowed to board had to scream for folks to sit down until their group number was called they should have given her a microphone or mega phone. Room staff were great. Other service personnel were not enthusiastic. Piano player/comedian was great. Food in the Garden Café was good but specialty dinning in steak house and Italian restaurant was okay nothing spectacular. Leaving the ship was not the best either. Given wrong directions to which door for self pickup. We will be sailing another cruise line in the future. I do not feel it was worth the money we spent.
gnlrogers631’s Full Rating Summary
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Cabin Review

Aft-Facing Mini-Suite with Balcony
Cabin M1 11154
Cabin staff were great always greated by our first name and room was clean and roomy.
Deck 11 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews