Carnival Imagination Review

Pre paid gratuities? Maybe that's why service is poor.

Review for the Mexican Riviera Cruise on Carnival Imagination
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Duke Savage
10+ Cruises • Age 60s

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Sail Date: Oct 2017
Cabin: Interior Upper/Lower

First ever two night cruise out of Long Beach for carnival is a flop. The room steward didn't change towels at night and dinner waiter took 20 minutes to open my wine. This was our 14th cruise and the food quality and service both lackec. Perhaps the pre paid gratuities don't give the employees any incentive to take great care of the guest. Disappointed with Carnival,overall the place was not very clean. Hand sanitizer stations were empty at the buffet entrance... in such close quarters, illness can spread quickly. There is no excuse for not having all hand sanitizer stations filled at all times. The room was alright, good sized for an inside cabin. There was two closets, but no mini fridge. The toilet seemed to lack enough water to properly flush with just one flush. We did not get the beverage package and unless you drink excessively, you don't need it.

Next time I'm going with RCCL.

Cabin Review

Interior Upper/Lower

Cabin 1A

Good sized and good closet space. Did not have a mini fridge. Room was fine, room steward was not to be seen.

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