We have been cruising with Royal Caribbean for 17 years now, our first cruise being on Voyager of the Seas in 2000. We have always been very impressed with everything Royal Caribbean has been able to achieve and offer on their cruise ships, that is until our recent cruise on Harmony of the Seas.
There are just so many things wrong with this ship and our cruise ended in a huge disappointment for us. Pre-cruise customer service is about non existent – I e-mailed Royal Caribbean (RC) on 20 September 2017 about our concerns regarding our cabin allocation (yes, they put you where they want, no choice here). We are a middle-aged couple and having quiet accommodation is key for our enjoyment of any cruise. But in all their wisdom RC decided to put us right beside the elevators, usually one of the noisiest spots due to all the pedestrian traffic, that in spite of them requesting our ages at booking time. I received an e-mail response exactly 9 days later, unapologetic informing me that the cruise leaves tomorrow (30 September) and to make a cabin change is completely impossible at this late stage. Wow!
Our second big disappointment was our cabin – and I am referring to this as a cabin as there is nothing stately about it. We took possession at 13:00, exactly the time that was continually announced via the intercom system, and posted very clearly on the door leading to the passageways. Our cabin looked ready for occupation, with everything like soaps, towels, etc. in place, but on a second look, we were horrified! The cabin was very dirty, hairs and dust in multiple locations, dirty finger marks on the walls, stained and dirty carpet, excrement spots above the toilet, toothpaste on the back splash above the sink, and too many others to mention here. There was even a used floss stick lying on the nightstand. In addition, when putting on my shoes one morning, I caught a movement from the corner of my eye; I saw it go under the bed, and after about 10 minutes of hunting and turning the beds upside down, I found it; a huge COCKROACH!