I have never been so angry and frustrated in a cruise like this last time. They charged us up to 21% of taxes plus service charges in all our purchases and beverage packages, photo and spa services arguing that our ITINERARY never touched international waters, so we were only cruising in the European Union, so that was the reason they charged us this outrageous taxes. For example. I bought a beverage package of 10 drinks with a value of 75 usd and I ended paying 96 usd. I bought 2 photos, one with a 50% off and the final price was 30 usd and they charged me 21% tax, arguing that the side of the coast we were cruising was the most expensive for taxes. Guest services explanation was always short and confusing. There was NO DUTY FREE even on cruise days due to the same reason so a $10 usd item end up costing $12.50. This is the first time it has happen to me and I WILL NEVER CRUISE with Royal Caribbean again, they should had informed me or my agency of this taxes plus services charges plus no duty free before paying the cruise.

Crew was regular except for our waiters in the main room that where outstanding. We booked a balcony and the glass of the balcony was so dirty that we couldn´t sit to enjoy the views, only standing up. Cabin was TINY. Formal dinners never included Lobster, you had to pay an extra fee to eat lobster. The IZUMI japanese restaurant was a disaster, horrible food, tiny restaurant, bad service. Night shows are out dated and so bad we took off at minute 10 from a couple of them. No sitting chairs in bars, crowded Centrum offered only 20-30 chairs to sit. Scooners bar music is awful and the wine bar, only served wines so you cannot order a cocktail, you had to go yourself to another bar to bring a beverage and si down there if someone in your party was having wine. Bar tenders at bars where not really friendly, only doing their job. Food was average. I have travelled many times in cruises, even in Royal Caribbean and it had never been so bad as this last time. NO customer service yet and I have already placed 2 complaints, so I guess they are not interested in solving real problems.