Grandeur of the Seas Review
Terrible Customer Service, Worst of any line we've sailed!
Rating by category
Additional details
why choose service room food activities
We chose this cruise due to the convenience of sailing out of Baltimore - super easy to get to from Washington, DC and we loved the idea of avoiding flights.
Pre-Cruise: My overall rating for the pre-cruise experience is less than 1 star. It was horrible, because RC cancelled our reservation just weeks before sailing. We were paid in full by the way. I only even figured this out because I was trying to book spa treatments and excursions and was having trouble finding my reservation online. RC tried to blame AMEX Travel... thankfully I booked through a travel agency or I may have never made it on this ship. This was also a special trip for a big birthday, with friends.
Cabin Review
Large Ocean View Stateroom
Cabin: It's what you'd expect of a exterior/interior cabin. I will say it was VERY 1996 in decor, but you're not in your room much, so embrace it, I guess! Water did start leaking up from below the carpet on day 4 - pretty gross - we didn't complain b/c at this point we knew the response would be argumentative but our attendant noticed. We were offered 15% off a future booking, which we will likely never cash in on.