Let me start by saying I don't usually complain. I am not an habitual holiday moaner. The Star is a beautiful ship and I have had some wonderful NCL cruises in the past but this time it was all so wrong. It started with a 6 hour delay at the terminal due to fog - can't be helped but it was so badly managed. Bottles of water and chocolate bars were the only refreshments offered and some people waited over 8 hours to board. When we were given numbers to board ( we had number 1 due to disabled mum and 2 year old travelling with us) we thought it was all under control. When the first number was finally announced they were ignored and everyone just charged to the counters. Mum in wheelchair could not get near. People in front with number 7, 3, 5 were served ahead of us with no question???? Total carnage.

Anyway now onboard and disabled cabin is beautiful, clean and spacious. Then door key stops working - 2 hours to refit. Finally on our way and all well till breakfast. Mum not too well so asked for a tray to take her breakfast to her cabin - 'no ! We don't have trays' - says assistant carrying a tray. Found a discarded one and took that. Later asked for latte ( had free coffees as onboard offer) 20 minutes later delivered to wrong table and cold. Asked someone else for latte - 'get it yourself from cafe Java' was the reply! And so it goes on with small annoying things adding up. ( Latitudes platinum members get free water, chocci on the pillow at night, strawberries in the cabin - nothing !!!)

The ports we knew would not all be easy as one was tendered and not suitable for mum's disability scooter. Reception staff were the least helpful and rude of all. My son missed the queue for tender tickets due to a sleepy child and was told most rudely he could not get off then! As a gold member he was entitled to priority tendering but was not even told of this and so was disappointed. We went back later and just got shrugged shoulders. Read more