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The ship has no charm compared to the NCL Gem class or other comparable ships. There is really no atrium that is breathtaking, as it looks like a regular cramped hotel lobby. The cruise itinerary had a stop in Helsinki after the St. Petersburg stop, but the cruise announcements stated the winds were too strong to leave the St. Petersburg port. After all-aboard in St. Petersburg, a PA announcement was made canceling all excursions in Helsinki and that the ship would not leave until 7 AM the next day to proceed to Stockholm. When we boarded the ship in St. Petersburg, we had to step down, one person at a time, from the dock onto the ship. It seemed the ship was weighed down. Since the winds were only 29 knots during the PA announcement, we thought the crew had already planned to skip Helsinki even if the winds dissipated. Those winds are typical for the Baltic, but the overloaded Getaway couldn't leave port when other normal sized ships (Aida) could leave. The bad part was nobody could get off the ship nor was there anything open on the ship (no shopping, no casino, etc.). There was nothing to do on the ship for almost 12 hours. Terrible policy to close up shop while stuck in port. The lead concierge was the worst we ever encountered. Definitely needs to be replaced. The 2 bedroom Haven suite was nice, and the main bathroom with windows to the sea was excellent. The big espresso machines were changed out to a cheap Nespresso espresso machine with no frother. The balcony was small for a Haven room. Excellent butler and steward. The worst restaurant we encountered was Ocean Blue. You can get better meals at a chain R. Lobster restaurant. The appetizer of king crab legs came out as 3 snow crab-sized legs split in half with the meat dried out. The wife had lobster as her main dish, it was a cold water lobster as expected, but the size was little, like 3/4 lb sized. My surf and turf had a good filet and, psych, a warm water lobster tail. How cheap can you get? The dessert was pathetically small, and the bread was inedible, yuck. The best restaurant was Le Bistro, and we went back a second time on the cruise and it was excellent again. Cagney's was not as good as on the Gem class. O'Sheenan's was very good. At the Haven restaurant, two lunch days we waited for over ten minutes and eventually went down to O'Sheenans. The Haven restaurant apparently can't handle the Haven guests on sea days. The Getaway had smooth sailing on the Baltic, but in the back of the ship we could easily feel the propellers/engines running with vibrations in our casino and Cagney's seating. I wouldn't want a room on the back of the ship. Embarkation and disembarkation were easy and well organized, once you get past the port's security screeners. Normally after a cruise we want to go on another cruise, but our desires weren't there this time around. We will never get on Breakaway or Breakaway-plus class ship again. If we go on another cruise, it will be on the Gem class or on another cruise line.

Not a good cruise ship.

Norwegian Getaway Cruise Review by mikelamhurtz

2 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: Baltic Sea
  • Cabin Type: The Haven 2-Bedroom Family Villa with Balcony
The ship has no charm compared to the NCL Gem class or other comparable ships. There is really no atrium that is breathtaking, as it looks like a regular cramped hotel lobby.

The cruise itinerary had a stop in Helsinki after the St. Petersburg stop, but the cruise announcements stated the winds were too strong to leave the St. Petersburg port. After all-aboard in St. Petersburg, a PA announcement was made canceling all excursions in Helsinki and that the ship would not leave until 7 AM the next day to proceed to Stockholm. When we boarded the ship in St. Petersburg, we had to step down, one person at a time, from the dock onto the ship. It seemed the ship was weighed down. Since the winds were only 29 knots during the PA announcement, we thought the crew had already planned to skip Helsinki even if the winds dissipated. Those winds are typical for the Baltic, but the overloaded Getaway couldn't leave port when other normal sized ships (Aida) could leave. The bad part was nobody could get off the ship nor was there anything open on the ship (no shopping, no casino, etc.). There was nothing to do on the ship for almost 12 hours. Terrible policy to close up shop while stuck in port.

The lead concierge was the worst we ever encountered. Definitely needs to be replaced.

The 2 bedroom Haven suite was nice, and the main bathroom with windows to the sea was excellent. The big espresso machines were changed out to a cheap Nespresso espresso machine with no frother. The balcony was small for a Haven room. Excellent butler and steward.

The worst restaurant we encountered was Ocean Blue. You can get better meals at a chain R. Lobster restaurant. The appetizer of king crab legs came out as 3 snow crab-sized legs split in half with the meat dried out. The wife had lobster as her main dish, it was a cold water lobster as expected, but the size was little, like 3/4 lb sized. My surf and turf had a good filet and, psych, a warm water lobster tail. How cheap can you get? The dessert was pathetically small, and the bread was inedible, yuck. The best restaurant was Le Bistro, and we went back a second time on the cruise and it was excellent again. Cagney's was not as good as on the Gem class. O'Sheenan's was very good. At the Haven restaurant, two lunch days we waited for over ten minutes and eventually went down to O'Sheenans. The Haven restaurant apparently can't handle the Haven guests on sea days.

The Getaway had smooth sailing on the Baltic, but in the back of the ship we could easily feel the propellers/engines running with vibrations in our casino and Cagney's seating. I wouldn't want a room on the back of the ship.

Embarkation and disembarkation were easy and well organized, once you get past the port's security screeners.

Normally after a cruise we want to go on another cruise, but our desires weren't there this time around. We will never get on Breakaway or Breakaway-plus class ship again. If we go on another cruise, it will be on the Gem class or on another cruise line.
mikelamhurtz’s Full Rating Summary
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Cabin Review

The Haven 2-Bedroom Family Villa with Balcony
Cabin H4 16706
Excellent room and plenty of space for a couple. The chair and sofa were soft, and the television menu was excellent. The former big espresso machine was replaced with a basic Nespresso pod machine without a frother. The main bathroom was excellent, but couldn't warm up in the Baltic, and that's great while in the Caribbean. The balcony was small, and with a great view. The room was quiet and could make dark with the blinds and curtains. Plenty of storage space and hanging closets..
Deck 16 Suite Cabins

Port & Shore Excursion Reviews