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-Little information available prior to departure for the whole trip. Inappropriate boarding information made available to us -Change of ship received by e-mail on day of departure when I requested location to board. -Spouse and myself had to carry our own bags onto pontoon next to ship upon arrival prior to being taken care of by attendant. Rushed on-board welcome although we were ahead of time. -Dining and wine experience is below average compared with what I have received on prior cruises with other companies and hygiene practices require improvements. Repetitive limited daily buffets where passengers were touching food with their hands and about 40%++ of passengers were sick during cruise. -Service below what to be expected, if you did not ask repetitively, you did not get. -Cabin was very clean. -Upper deck on ship was closed for about half of trip duration. -Disembarkation activity at end of trip was well organized.

Very disappointing

Emerald Sun Cruise Review by PLLanoue

1 person found this helpful
Trip Details
-Little information available prior to departure for the whole trip. Inappropriate boarding information made available to us

-Change of ship received by e-mail on day of departure when I requested location to board. -Spouse and myself had to carry our own bags onto pontoon next to ship upon arrival prior to being taken care of by attendant. Rushed on-board welcome although we were ahead of time.

-Dining and wine experience is below average compared with what I have received on prior cruises with other companies and hygiene practices require improvements. Repetitive limited daily buffets where passengers were touching food with their hands and about 40%++ of passengers were sick during cruise.

-Service below what to be expected, if you did not ask repetitively, you did not get.

-Cabin was very clean.

-Upper deck on ship was closed for about half of trip duration.

-Disembarkation activity at end of trip was well organized.
PLLanoue’s Full Rating Summary
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Cabin Review

Cabin 336
Well kept and clean.