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This ship lacked quality in food entertainment & service However the Mexcian & Italian add charge restaurants are fantastic We upgraded to balcony room It was filthy! We complained & we were provided a case number & told to contact guest relations once we returned home It took over 2 weeks for guest relations to respond to our complaint Within the complaint I shared the 15 photos I had & they already had the written report from the housekeeping manager I had requested the $300 per person balcony upgrade to be refunded It was a complete disgrace even after it was "fixed Although NCL sends their typical cookie cutter reply, expressing their "heartfelt apology" they were not able to honor our upgrade refund request. BUT.To show "good faith" they offered us each a $175 onboard credit valid for 12 months, can not be combined with any other offers is non-transferable. Dining: upgrade restaurants such as the mixian and Italian are to die for. Free food tasted like Crisco, was dried out and left much to be desired. Activities/Entertainments was lacking talent and geared to an older generation. One pool no adult pool.pool was small. Service: I had a pool server huff and roll his eyes when I asked for a drink! Bartenders not friendly or interactive like they are on other NCL ships. Public restores were clean but limited. Layout of ship was cramped and hard to find some places . Deck space empty where there should have been bars and high tops or clam chairs and lounges at minimum. Getting on and off the ship was well organized and quick considering the amount of passengers. Towel exchange was closed after our last day at port and the nicest weather day with a pool party scheduled. Being stuck with wet sandy towels sucked. Smoking is permitted and I am a smoker BUT the casino was unbearable as well as Gatsby area due to all the smoke. Pool side smoking area crammed and ashtrays be very empty. Although this was a "free" casino cruise we still paid $1200 pp between upgrades, drink package, gratuities, port fees and taxes not counting spending money and upcharge restaurants. This was our 6th NCL cruise and it won't be our last BUT we will never sail this ship again. It was horrible all around! Bermuda is BREATHTAKING. It was our 2nd time there and won't be our last. Due to weather our excursions were canceled.

Filthy rooms, poor service, crap entertainment and crap food. Small ship

Norwegian Dawn Cruise Review by supermom08136907

4 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: Bermuda
  • Cabin Type: Balcony
This ship lacked quality in food entertainment & service However the Mexcian & Italian add charge restaurants are fantastic We upgraded to balcony room It was filthy! We complained & we were provided a case number & told to contact guest relations once we returned home It took over 2 weeks for guest relations to respond to our complaint Within the complaint I shared the 15 photos I had & they already had the written report from the housekeeping manager I had requested the $300 per person balcony upgrade to be refunded It was a complete disgrace even after it was "fixed Although NCL sends their typical cookie cutter reply, expressing their "heartfelt apology" they were not able to honor our upgrade refund request. BUT.To show "good faith" they offered us each a $175 onboard credit valid for 12 months, can not be combined with any other offers is non-transferable.

Dining: upgrade restaurants such as the mixian and Italian are to die for. Free food tasted like Crisco, was dried out and left much to be desired.

Activities/Entertainments was lacking talent and geared to an older generation. One pool no adult pool.pool was small.

Service: I had a pool server huff and roll his eyes when I asked for a drink! Bartenders not friendly or interactive like they are on other NCL ships. Public restores were clean but limited. Layout of ship was cramped and hard to find some places . Deck space empty where there should have been bars and high tops or clam chairs and lounges at minimum. Getting on and off the ship was well organized and quick considering the amount of passengers. Towel exchange was closed after our last day at port and the nicest weather day with a pool party scheduled. Being stuck with wet sandy towels sucked. Smoking is permitted and I am a smoker BUT the casino was unbearable as well as Gatsby area due to all the smoke. Pool side smoking area crammed and ashtrays be very empty.

Although this was a "free" casino cruise we still paid $1200 pp between upgrades, drink package, gratuities, port fees and taxes not counting spending money and upcharge restaurants. This was our 6th NCL cruise and it won't be our last BUT we will never sail this ship again. It was horrible all around! Bermuda is BREATHTAKING. It was our 2nd time there and won't be our last. Due to weather our excursions were canceled.
supermom08136907’s Full Rating Summary
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Cabin Review

Balcony
Cabin BD 0000
The balcony had globs of hair on the ground, the glass had brown drips and smudges, and the glass was so dirty you couldn't see out of it. Every time we opened the doors the smoke alarm went off. A loud piercing beep for almost an hour before it was shut off. We were told it was due to the humidity outside.? Our sheets were never changed, even after accidentally spilling an entire travel mug of coffee on the bed. Not 1 towel animal until the last night. An empty clearly dirty glass sat on our table for the entire trip. Ice bucket never filled with ice, dust covering every surface, rings around the toilet. and hair on the shower wall. While on the ship we dealt with housekeeping and management regarding our unacceptable filthy room, but it was never really 100% corrected
Deck 8 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews