This ship lacked quality in food entertainment & service However the Mexcian & Italian add charge restaurants are fantastic We upgraded to balcony room It was filthy! We complained & we were provided a case number & told to contact guest relations once we returned home It took over 2 weeks for guest relations to respond to our complaint Within the complaint I shared the 15 photos I had & they already had the written report from the housekeeping manager I had requested the $300 per person balcony upgrade to be refunded It was a complete disgrace even after it was "fixed Although NCL sends their typical cookie cutter reply, expressing their "heartfelt apology" they were not able to honor our upgrade refund request. BUT.To show "good faith" they offered us each a $175 onboard credit valid for 12 months, can not be combined with any other offers is non-transferable.

Dining: upgrade restaurants such as the mixian and Italian are to die for. Free food tasted like Crisco, was dried out and left much to be desired.

Activities/Entertainments was lacking talent and geared to an older generation. One pool no adult pool.pool was small. Read more