We chose Grandeur of the Seas based on a previous cruise on it to Bermuda - TOP tier entertainment; not so much this cruise.
Staff in the main dining room were absolutely EXCEPTIONAL but the food was typically not not though the staff would quickly remedy that.
The ship was probably a 9 out of 10 on cleanliness - the cabin was a 10 on cleanliness and upkeep by the steward.
Clean, but too small for my power wheel chair. I requested an "Accessible Room," and was told none were available; but I filled out the form they have online, and was told I had one. When I replied that it still showed stateroom 3018, I was told it would change when I pre-boarded (online) - it did not. When I inquired, I was told there were no "Accessible Rooms" available. When I referred to the previous emails, I was contacted by that person who said I had the room who apologized that it was not available. I was also told she would review all the Accessible rooms to see if they were given to anyone who did not need them, and she would contact me. She never did.
HOWEVER, during the cruise, I met a lady who was given an "Accessible Room," and was unhappy because SHE DID NOT NEED, OR WANT it. She was amazed that she was given the room, contacted Royal Caribbean and asked for a regular room, but was told, "none were available!"