We chose this cruise because we were on the West Coast and preferred to book a transit of the Panama Canal versus flying. We were just on the reverse itinerary on the Island Princess in May 2017 and expected a similarly pleasant experience. It didn't happen!
The embarkation was terrible. It was one long series of lines. There was no accommodation for our cabin level (Premium Suite) or our Captain's Circle status (Elite). It took two hours to process and we got onboard too late to enjoy Club Class lunch in the MDR.
Our cabin steward service started out well but went downhill after we questioned why the cabin amenities were not replaced at the start of the second cruise (LA to Florida). We also figured out late that we didn't receive all of the normal amenities on either or both segments of the cruise. The cabin steward's attitude could be called "silent insolence". He cleaned but not well and twice left cleaning equipment in our cabin. Definitely not "Premium" service. We discussed the amenity issue with the Captain Circle rep and the attitude started and service went down from there. There was No follow up feedback from Housekeeping, Guest Services or Captain Circle to our complaint.
The cabin was spacious but worn. The layout is exactly the same same as other non-premium suites. The premium designation comes from the location at the midship elevators. The plumbing was an occasional issue as the shower didn't drain well and the toilet didn't flush periodically. The doors were worn/loose both into the cabin and to the balcony. The balcony was partially covered.
Visited the flea market, and rode the very enjoyable and free trolley through the downtown/shopping area. A treat.