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We chose this cruise because we were on the West Coast and preferred to book a transit of the Panama Canal versus flying. We were just on the reverse itinerary on the Island Princess in May 2017 and expected a similarly pleasant experience. It didn't happen! The embarkation was terrible. It was one long series of lines. There was no accommodation for our cabin level (Premium Suite) or our Captain's Circle status (Elite). It took two hours to process and we got onboard too late to enjoy Club Class lunch in the MDR. Our cabin steward service started out well but went downhill after we questioned why the cabin amenities were not replaced at the start of the second cruise (LA to Florida). We also figured out late that we didn't receive all of the normal amenities on either or both segments of the cruise. The cabin steward's attitude could be called "silent insolence". He cleaned but not well and twice left cleaning equipment in our cabin. Definitely not "Premium" service. We discussed the amenity issue with the Captain Circle rep and the attitude started and service went down from there. There was No follow up feedback from Housekeeping, Guest Services or Captain Circle to our complaint. Service in the MDR was superb. The food was not special though. Likely we got tired of the menu but it didn't seem to be to the Island Princess standard. Suite breakfast in Sabittini's was the highlight of our mornings. Edmundo, Anastasia and Carlos treated as as welcomed guests and spoiled us at every chance. The burgers & hotdogs in the grill were exceptional and the service by the grill staff and waiters (especially Anthony) was great. The Bayou was also super. The Horizon buffet food was good but not special. A lot of the foods were highly seasoned or salted. The service there though was again superb. The itinerary was tedious. The port days were generally too short. We were stormed out of one port call and the Captain made the determination after seeing the conditions first hand. The highlight of the itinerary was Supposed to be the full transit of the Panama Canal! It was a pleasant day but there was NO narration and no explanation given for the lack thereof. Of note, the cruise DVD DID have narrative of the transit, so the information was there on board!! The early comedians were supremely funny. The production show were not very professional. Activities were disjointed and frequently had schedule conflicts between evening major events. A cocktail party in the atrium on the last formal night had cocktails, but no host, no entertainment and thus not much of a party. The Princess Pop choir performed later but the sound system was so out of balance that the singing wasn't heard over the backing soundtrack. Disembarkation was just average. The special lounge wasn't, it featured a continous loop of future cruises. Again there was no accommodation for our cabin level or our Captain's Circle status as far as lines and debarkation. And finally our luggage was not all in our assigned color group area. We had too search for two missing pieces. To add insult to injury, Princess accepted our first post-cruise survey, but after providing details of our disappointing experience and pushing "submit" for the second survey, it was rejected! All in all the value for the money was not there.

Familiar but Disappointing

Coral Princess Cruise Review by Hawaiian Mongoose

2 people found this helpful
Trip Details
We chose this cruise because we were on the West Coast and preferred to book a transit of the Panama Canal versus flying. We were just on the reverse itinerary on the Island Princess in May 2017 and expected a similarly pleasant experience. It didn't happen!

The embarkation was terrible. It was one long series of lines. There was no accommodation for our cabin level (Premium Suite) or our Captain's Circle status (Elite). It took two hours to process and we got onboard too late to enjoy Club Class lunch in the MDR.

Our cabin steward service started out well but went downhill after we questioned why the cabin amenities were not replaced at the start of the second cruise (LA to Florida). We also figured out late that we didn't receive all of the normal amenities on either or both segments of the cruise. The cabin steward's attitude could be called "silent insolence". He cleaned but not well and twice left cleaning equipment in our cabin. Definitely not "Premium" service. We discussed the amenity issue with the Captain Circle rep and the attitude started and service went down from there. There was No follow up feedback from Housekeeping, Guest Services or Captain Circle to our complaint.

Service in the MDR was superb. The food was not special though. Likely we got tired of the menu but it didn't seem to be to the Island Princess standard. Suite breakfast in Sabittini's was the highlight of our mornings. Edmundo, Anastasia and Carlos treated as as welcomed guests and spoiled us at every chance. The burgers & hotdogs in the grill were exceptional and the service by the grill staff and waiters (especially Anthony) was great. The Bayou was also super.

The Horizon buffet food was good but not special. A lot of the foods were highly seasoned or salted. The service there though was again superb.

The itinerary was tedious. The port days were generally too short. We were stormed out of one port call and the Captain made the determination after seeing the conditions first hand. The highlight of the itinerary was Supposed to be the full transit of the Panama Canal! It was a pleasant day but there was NO narration and no explanation given for the lack thereof. Of note, the cruise DVD DID have narrative of the transit, so the information was there on board!!

The early comedians were supremely funny. The production show were not very professional. Activities were disjointed and frequently had schedule conflicts between evening major events. A cocktail party in the atrium on the last formal night had cocktails, but no host, no entertainment and thus not much of a party. The Princess Pop choir performed later but the sound system was so out of balance that the singing wasn't heard over the backing soundtrack.

Disembarkation was just average. The special lounge wasn't, it featured a continous loop of future cruises. Again there was no accommodation for our cabin level or our Captain's Circle status as far as lines and debarkation. And finally our luggage was not all in our assigned color group area. We had too search for two missing pieces.

To add insult to injury, Princess accepted our first post-cruise survey, but after providing details of our disappointing experience and pushing "submit" for the second survey, it was rejected!

All in all the value for the money was not there.
Hawaiian Mongoose’s Full Rating Summary
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Cabin Review

Vista Suite with Balcony
Cabin S6 D420
The cabin was spacious but worn. The layout is exactly the same same as other non-premium suites. The premium designation comes from the location at the midship elevators. The plumbing was an occasional issue as the shower didn't drain well and the toilet didn't flush periodically. The doors were worn/loose both into the cabin and to the balcony. The balcony was partially covered.
Caribe Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews