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Emerald Liberte Review

4.0 / 5.0
154 reviews

Unhappy staff

Review for Europe River Cruise on Emerald Liberte
6-10 Cruises • Age 50s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Oct 2017

we saw this as an opportunity to see French towns and that did not disappoint. however the staff are fed up and unhappy. If management went undercover they'd gauge their staff as they are easy to talk to you and slag off the company. this is not good as it filters to passengers. the food is basic and certainly not top notch. complimentary drink or people on the full package do not get their glasses refilled often and it's clear the staff are under orders not to re-fill often. I mean there was a long wait between drinks. their are not enough waiters in the bar and they deliberately wander around trying not to make eye contact, again a sign on not serving too many drinks and top deck on sun lounge no staff were ever seen - shocking. shore excursions - extra trips are over priced and not value for money. other companies are certainly better. overall rating average. entertainment is poor and the pianist is clearly depressed. you could save money and put on a CD. they are now not bothered if staff or especially passengers sanitise on leaving and entering ship and not bothered if passengers sanitise going into restaurant. again, shocking as a lot of old people and infection control is paramount.

Cabin Review

very clean and appropriate size

2 Helpful Votes
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