We had looked forward to this cruise Great American Waterways sailing from Chicago through the Great Lakes, Erie Canal Hudson River to New York finally to Rhode Island.
We recently returned home after taking the above cruise with Blount Small Ship Adventures on the Grande Caribe.
.When I received our travel documents I called the Blount office in Warren to make reservations for some of the “optional excursions” offered.The agent booked the tours and my credit card was charged and I was told I would receive a confirmation email and vouchers for the excursions by mail. I did not receive confirmation I called Blount. The agent was extremely rude and told me as I had not made my original cruise booking directly with Blount she could or would not help and that I needed to contact my agent. When I asked why in fact the company had charged my card I was told “that’s not my problem"This certainly was not a good beginning and certainly not good customer service from the company representative.
Our cabin was small which we expected. We were on the upper deck and had a window which with a struggle we could open.The AC ans fan were very noisy.There was no safe and no way to lock the door when we left the cabin.Twin beds and I do not think that the sheets were changed during our cruise Towels did seem to be changed daily Often the trash can was not emptied and bathroom tissue was not always replaced I had on one occasion give some of our bathroom tissue to another passenger as they hadn't had their replaced.
Wifi was very sporadic
our worst problem was having our bathroom floor flood three times. I do not believe that the problem was ever fixed AVOID CABIN 52B.