I'd like to think that the problems with this cruise had more to do with Hurricane Maria than anything, but the hurricane was only a very small part of the issue. My first Carnival cruise was so wonderful I never saw this experience coming, on my second! Customer service was anything but... very long lines to speak to anybody (an hour or longer), only two persons working the guest service desk, and as quickly as you asked them a question and they responded, they moved on to other guest without ever asking if that answered your question or took care of your problem. If it did not, you had to get in line all over again to follow up, and they didn't want to help you any more the second or third time around either. I paid for a Grand Suite, which was advertised to come with Faster to the Fun benefits. When we arrived we were confirmed as Faster to the Fun by the porters taking luggage. They directed us to our VIP check in, where again we were treated very well and confirmed as Faster to the Fun. After needing assistance from guest service and waiting in line for more than 30 minutes we finally made it to the window... the Faster to the Fun window is what opened up. The guest service representative told us that we would not be helped at that window again and were not Faster to the Fun, as we hadn't paid extra for it. When we asked for the problem to be addressed, we were directed to the Shore Excursion Desk, where we waited in line again. That desk advised that only SOME Faster to the Fun benefits would be ours and we should look for a letter in our suite, advising us of this. No letter. They told us to check with Guest Services for a letter; I refused another 30 minute wait I line. They had a supervisor bring us the letter and then dismissed us. Letter said we needed a special sticker on our card; no sticker. Waited in line another 30 minutes to get the missing sticker but they refused to give one to my aging mother, who could not stand I that long line; no appearance, no sticker. One line after another, no service in either. That was the first day. Every day thereafter was more of the same callous treatment. Spa staff was horrific and was nothing but a daily bait and switch. Will never sail with Carnival again. There was just no reason for the bait and switch they pulled at every opportunity, for the art dealer who knocked at our stateroom door demanding to come in and show us artwork we didn't want, then making my sister dig through the trash to return a $200 off coupon that was left in our cabin since we weren't going to buy their art, and the guest service and shore excursion fiascos. Let's not even talk about Hurricane Maria - they wrecked this cruise before the hurricane ever became a factor!