Bad reviews first:
Boarding was terrible. We booked the Capitan suite which is supposed to be a top notch suite, but we were not treated as VIP's as the other cruise lines like NCL or Holland America. All suites guests were hoarded into two small rooms. The PA kept announcing "priority boarding will begin 11:30 AM" even 15 minutes after 11:30. We were finally boarded the Sunshine around 12 noon.
No concierge service and complimentary upscale dinning for VIP guests.