Europe is incredibly hot and crowded in the summer, although still crowded for this trip. Did notice a drop in service level compared to prior Windstar cruises. Looks like they are pinching pennies in certain areas. Definitely less focus on customer service from corporate side. Nice to travel with smaller groups, but don't fall for "travel in private yacht style". Excursions are very pricey and still bus group travel (with all the inefficiencies that entails. If you are the person who is always late, yeah, they will wait for you as you waste everyone else's time, so I guess it's your private yacht and not mine). Don't really see the value for the money when nothing is organized for my convenience. I understand compromise, but why market "private yacht style" when guests have little to no input on scheduling. And, be prepared for some nickel and dimeing on top of the already peak pricing. Won't bother with them again. Exclusive private event was a substantial step down from prior cruises.