This cruise was selected by another family member, but we all felt the same way and will not be cruising Norwegian again. Check in was exceedingly slow, even though we had checked in "online" in advance. Our individual was typing with one finger at a time, we'd had a long flight and were tired. All decks were called as being ready before ours at least an hour before ours and by the time we finally got to go to our room at 4:30, we immediately had to leave for a fire drill. Cabin steward was not receptive to notes to leave for replacement items (soft drink replacement from the mini-bar, ice, a replacement for an empty lotion -- of which you get one at the beginning of the week and that's it). They fail to tell you until the night before that there is a tender which transfers you from the boat to the port because the ship is too big to dock. This was a problem because we had an excursion booked and individual with limited ability to ascend the 12 steps to the tender, rather than be able to wheel them directly out a ramp. A lot of sections of the ship required considerable pushing to get a wheelchair over a hump. An elevator got stuck with us inside for a few minutes when trying to disembark in one port and we were unable to take the stairs down due to mobility issues. You are literally charged for everything, even after paying a hefty price for cabin and meals. Extra charge for "specialty' restaurants, mandatory 18% gratuities on everything, all alcoholic drinks and soft drinks (which we expected because it's a great money maker for them), photos, USB drives for the photos, etc. Shops are highly overpriced for American products which can be obtained in the American ports. Daily service charge per room, per person of almost $15 which is alleged to be used as "incentive pay" for employees, on top of the 18% mandatory gratuity, and on receipts there is yet another line for you to add a "tip." One bartender told us that the reason they started charging the 18% was because non-Americans don't tip. Non-Americans don't tip because good service is should be expected for the prices already charged. You are basically paying the employees wages with the service charges and gratuities so the ship's company can make more profit. There is a huge marketing push to book another cruise and obtain their credit card. Wine is $42 a bottle minimum, beer is $8, soft drink can is $3.51. And, of course, you can't bring any of that onboard with you. Disembarking is a nightmare with only two elevators which go down all the way to the gangway and 2,000+ people trying to exit at a port at any given time. Elevators are extremely slow with some pre-determined computerized attempt to service, which skips floors altogether, or opens it's doors with a semi-full load of 5 or 6 people and then indicates it's overloaded, even if the elevator claims it can take 13 people. I don't know what they consider when they estimate an individuals weight to come up with the number of people it can hold. The cabin appears to be smaller than cabins we've been in on other ships, even though we had an upper deck more expensive one with a balcony. The entertainers at shows were actually great. Service desk could use some work as twice we were provided wrong directions and wrong areas to report to. Our cabin steward could use some tweaking, others didn't have the same problem with theirs -- but it might explain why our deck was the last one ready so much later than the other decks. Bartenders were always pleasant. Assistance with wheelchair disembarking at final stop left us as the last five passengers on the ship quite some time after all passengers had left. And while we weren't expecting special privileges, we had been told that they would be happy to help us. There is a certain lack of empathy or accommodation when it came to our particular party. While the food in the East to West Asian restaurant was very good, the matre d' appeared somewhat snobbish towards us. Our age group ranged from 35-80 and we come from a large family. We will not recommend this cruise to any of our family or friends. Maui did not have many excursions available and not much to see in the port we were in; you were required to take the taxis as they were lined up (I thought this was an American cruise and we could choose who we wanted?) If you want to take an Uber or Lyft driver, you literally have to walk half a mile to get to them. Another huge inconvenience if you have anyone in a wheelchair. The stay there is too long considering the lack of available off-ship entertainment options. Kona does not dock at a pier, but you have to transfer from a tender and then wait 30-45 minutes in mostly sun to reboard for a return trip. NOT wheelchair or elderly friendly. Nawiliwili is the best port, with the best excursions (don't book them through the ship excursions; at this port at least you can be picked up right outside a decently short walk terminal.) Hilo is okay, but expensive excursions.