Norwegian Gem Review

4.0 / 5.0
2,593 reviews

Don't be Disabled!

Review for Canada & New England Cruise on Norwegian Gem
User Avatar
decodonna
10+ Cruises • Age 60s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Sep 2017
Cabin: Mid-Ship Inside

Absolutely every time I go on NCL I notice more and more staffing cuts which are severely affecting the overall quality of cruising taking it down to an all time low. No service on the pool deck for drinks (have to stand in line at the bar), no service in the martini/champagne lounge/bar (have to stand in line at the bar), no assistance from any staff in the buffet. NCL has become like a do-it-yourself cruise - no service whatsoever!! The icing on the cake though, was, I requested assistance for disembarkation in advance, due to being status post a Total Knee Replacement this year and still being in quite a bit of pain. The day of the disembarkation my friend and myself went to our check-in for assistance and waited a full one-hour with no sign of us getting any assistance, I had to walk off the ship in severe pain, and even go down a lot of stairs (almost falling). If NCL cuts their staff any further - maybe the customers can even drive the ship!!

Cabin Review

Mid-Ship Inside

Cabin IA

Standard closet - like inside cabin - absolutely nothing special or worth talking about.

5 Helpful Votes
previous reviewnext review

Find a Norwegian Gem Cruise from $278

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.